Hannah Moore
Gallatin Gateway,MT
Summary
Adept at enhancing customer experiences and sales growth, notably at Montage Big Sky and the Conrad Indianapolis. Background stems from fostering a culture of wellness and education, alongside strong interpersonal skills and event coordination. Achievements include significant contributions to team efficiency and client satisfaction through exceptional communication and service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spa Concierge and Retail Sales Representative
Montage Big Sky
10.2024 - Current
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries, while adhering to the Forbes Hospitality Standards.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Evaluated guest feedback data regularly to identify areas needing improvement or expansion within the spa service offerings.
Spa Concierge and Art Gallery Ambassador
Conrad Hotel
05.2024 - 09.2024
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Exercised proficiency of artist terminology and techniques. Routinely accomplished tours for visitors while describing the art pieces of the Rhonda Long-Sharp Gallery.
- Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
Guest Services Specialist
A Moment's Peace Salon & Day Spa
08.2022 - 05.2024
- Managed guest check-in and check-out procedures at a spa that was included in Salon Today’s 2024 Top 200 Salons in the U.S.
- Processed financial transactions accurately while maintaining strict confidentiality of sensitive information.
- Operated gift concierge services for donors and loyal clients.
- Supervised organization of event planning for large groups.
- Established valuable relationships with the vendors associated with the business.
Guest Services Supervisor
French Lick Resort
02.2022 - 08.2022
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
- Reviewed upcoming events and planned for expected challenges.
Retail Sales Associate
French Lick Resort
07.2020 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases at a location affiliated with the historical Indiana Landmarks Organization.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items; arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Proudly answered questions regarding the history of the French Lick Resort and its surrounding area.
Assistant Teacher
Hatfield Elementary
08.2017 - 05.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
Bachelor of Science - Ancient History
Indiana University, Bloomington
Bloomington, IN05-2026
Skills
- Customer Service Expertise
- Exceptional Communication
- Sales Proficiency
- Strong Interpersonal Skills
- Team Collaboration and Instruction
- Product Demo
- Cultural Awareness
- Event Coordination
- First-aid and CPR
- Multitasking Abilities
Certification
Tennessee Cosmetology (Aesthetics) License. Certificate of licensure for successfully completing education requirements and passing the Aesthetics State Board. Currently in the process of transferring to Montana. July 11, 2024.
REMI SKIN Microneedling Certification. Certificate of completion for microneedling course supervised under Director Ariel Cooley and Dr. Kattine of Franklin, TN. January 14, 2024.
Harvard Medical School- Harvard Health Publishing Certification. Certificate of completion for the Skin Care and Repair course. December 12, 2024.
Standard CPR Certification. Certificate of course completion through the National Health & Safety Association. September 16, 2023.
Medical Terminology Certification. Certificate of course completion through Des Moines University. August 17, 2023.
Languages
Spanish
Limited Working
Italian
Elementary
Timeline
Spa Concierge and Retail Sales Representative
Montage Big Sky
10.2024 - Current
Spa Concierge and Art Gallery Ambassador
Conrad Hotel
05.2024 - 09.2024
Guest Services Specialist
A Moment's Peace Salon & Day Spa
08.2022 - 05.2024
Guest Services Supervisor
French Lick Resort
02.2022 - 08.2022
Retail Sales Associate
French Lick Resort
07.2020 - 02.2022
Assistant Teacher
Hatfield Elementary
08.2017 - 05.2018
Tennessee Cosmetology (Aesthetics) License. Certificate of licensure for successfully completing education requirements and passing the Aesthetics State Board. Currently in the process of transferring to Montana. July 11, 2024.
REMI SKIN Microneedling Certification. Certificate of completion for microneedling course supervised under Director Ariel Cooley and Dr. Kattine of Franklin, TN. January 14, 2024.
Harvard Medical School- Harvard Health Publishing Certification. Certificate of completion for the Skin Care and Repair course. December 12, 2024.
Standard CPR Certification. Certificate of course completion through the National Health & Safety Association. September 16, 2023.
Medical Terminology Certification. Certificate of course completion through Des Moines University. August 17, 2023.
Bachelor of Science - Ancient History
Indiana University, Bloomington
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