Hannah Morgan
Simi Valley,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Proven waitress with a track record of enhancing customer satisfaction at Brent's Delicatessen & Restaurant, adept in customer service and strong multitasking. Excelled in team collaboration and hospitality service expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Brent's Delicatessen & Restaurant
08.2022 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
TGI Fridays
04.2019 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Business Administration
Moorpark College
No Degree - Phlebotomy
Phlebotomy Training Specialists
Oxnard, CA03-2024
High School Diploma -
Antelope Valley Learning Academy
06.2018
Skills
- Customer Service
- Venipuncture
- Specimen handling
- Quality control guidelines
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Hospitality service expertise
- Handling Complaints
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Waitress
Brent's Delicatessen & Restaurant
08.2022 - Current
Waitress
TGI Fridays
04.2019 - 05.2022
High School Diploma -
Antelope Valley Learning Academy
Business Administration
Moorpark College
No Degree - Phlebotomy
Phlebotomy Training Specialists
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