Hannah Mount
Fort Campbell,KY
Summary
A personable extroverted personality, indulgent in customer relations and bonding within a job environment, excelling in customer service and team leadership. Enhanced operational efficiency and improved safety protocols, fostering a positive work environment for employees, coworkers, and customers alike. Skilled in time management and adept at resolving customer disputes, ensuring quality service and satisfaction is a top priority.
Overview
3
3
years of professional experience
Work History
Manager
Mochas and Minis
550 Heritage St.
05.2025 - Current
- Assisted in daily operations, learning core processes and safety protocols.
- Took on ensuring store orders were completed within a specific timeframe via inventory needs
- Completed store deposits whenever the drawer went over a certain amount of cash; included taking trips to the bank and receiving change if need be.
- Supported team initiatives by organizing tasks and maintaining workflow efficiency.
- Worked as a barista while being manager on duty, developing familiarity with tools and systems used for tracking progress and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
Ice Cream Server
Baskin Robins
Oahu, HI
06.2024 - 03.2025
- Provided exceptional customer service by promptly serving ice cream and answering product inquiries.
- Maintained cleanliness and organization of serving area to ensure compliance with health and safety standards.
- Assisted in training new team members on proper serving techniques and customer interaction strategies.
- Operated point-of-sale system, accurately processing transactions and handling cash efficiently.
- Engaged customers with friendly interactions, fostering a welcoming atmosphere that encouraged repeat business.
Restaurant Hostess
Red Robin
Richmond, VA
08.2023 - 03.2024
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system efficiently to optimize seating arrangements.
- Handled guest inquiries and concerns with professionalism and empathy.
- Handled high-pressure situations, managing multiple tasks while maintaining a calm demeanor.
- Assisted in bussing tables for servers during our busiest hours and times.
Barista
Barnes & Noble
Richmond, VA
07.2022 - 08.2023
- Prepared and served a variety of beverages with attention to quality and consistency.
- Operated cash register accurately, handling transactions and balancing cash drawer at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor In Psychology - Psychology
Liberty University
Lynchburg, VASkills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
Timeline
Manager
Mochas and Minis
05.2025 - Current
Ice Cream Server
Baskin Robins
06.2024 - 03.2025
Restaurant Hostess
Red Robin
08.2023 - 03.2024
Barista
Barnes & Noble
07.2022 - 08.2023
Bachelor In Psychology - Psychology
Liberty University