Hannah Nelson
Wanatah,Indiana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 8-year history of successful industry performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
BILLING ASSOCIATE
OPTIONS DME
08.2018 - Current
- Sort, file, and send mail correctly, telephone etiquette, process patient and insurance payments and refunds, review invoices and EOBs, faxing documents to other providers and offices, billing patients and insurances, calling insurances regarding payment disputes, calling patients to collect balances before they go to collections, dealing with patients in collections, setting up payment plans, running daily/weekly billing reports, patient reports, ad hoc reports
CUSTOMER SERVICE REPRESENTATIVE
OPTIONS DME
09.2017 - 08.2018
- Sort and file mail correctly, warehouse shipping and receiving of CPAP, BIPAP and o2 supplies, ordering equipment and inventory, keeping track of inventory, scheduling patient appointments, verifying insurance, telephone etiquette, process payments, help patients with CPAP, BIPAP, and o2 questions, checking patient compliance on machines, faxing requested information to doctors, nurses, and case managers HIPPA knowledgeable
BUSINESS MANAGER
VALPARAISO POP WARNER
08.2021 - Current
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
HOSTESS
CHILI’S
05.2017 - 09.2017
- Greet customers, arrange seating charts, take payments, janitorial duties
SECRETARY
DALLAS SERVICES
01.2017 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
CORE 40 DIPLOMA -
SOUTH CENTRAL HIGH SCHOOL
Union Mills, IN06.2017
Skills
- Invoice Processing
- Accounts receivable management
- Collections experience
- Deadline-oriented
- Data entry proficiency
- Multitasking Abilities
- Relationship Building
- Accuracy and Precision
- Payment Processing
- Dispute Resolution
- QuickBooks proficiency
- Billing Software Familiarity
- HIPAA Compliance
- Billing systems and software
- Claim submission
- Claims Processing
- Patient account management
- Insurance Verification
- Month-end closing procedures
- Medical coding knowledge
- Records organization and review
- Audit Procedures
- Payment posting
- Teamwork and Collaboration
- Problem-Solving
- Fiscal reporting
- Attention to Detail
- Multitasking
- Time Management
- Reliability
- Organizational Skills
- Customer service support
- Effective Communication
- Adaptability and Flexibility
Timeline
BUSINESS MANAGER
VALPARAISO POP WARNER
08.2021 - Current
BILLING ASSOCIATE
OPTIONS DME
08.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
OPTIONS DME
09.2017 - 08.2018
HOSTESS
CHILI’S
05.2017 - 09.2017
SECRETARY
DALLAS SERVICES
01.2017 - Current
CORE 40 DIPLOMA -
SOUTH CENTRAL HIGH SCHOOL