Hannah Nelson
Ninety-Nine Restaurants
Pembroke,NH
7
years of professional experience
Service Operations Leader experienced in optimizing operational processes and enhancing customer satisfaction. Achieved significant improvements in service delivery through effective team leadership, strategic planning, and problem-solving capabilities. Focused on driving continuous improvement initiatives and fostering collaboration to ensure high-quality outcomes in dynamic environments.
Work History
Service Manager
8 Months- Led team in delivering exceptional customer service and resolving conflicts effectively.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved customer complaints in a professional and a timely manner.
- Streamlined operational processes to enhance efficiency and reduce wait times.
- Trained and mentored staff on service protocols and best practices.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed inventory levels, minimizing waste through effective supply chain practices.
Family Services Specialist I
2 Years- Ran eligibility for State programs such as Medicaid, SNAP, TANF, APTD, and OAA.
- Conducted intake interviews and completed assessments to understand program specific needs for each family.
- Attended and participated staff meetings and training seminars.
- Maintained confidential records and documentation in NHEASY database.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized program specifications.
- Maximized client engagement through proactive outreach efforts, including phone calls, emails, and written correspondence.
- Administered case management for dependent children to provide food safety and consistent medical care.
Supply Chain/Merchandising Analyst
1 Year 9 Months- Analyzed sales data to identify trends, enhance inventory management, and optimize product assortment.
- Collaborated with cross-functional teams to implement promotional strategies that improved product visibility and customer engagement.
- Evaluated vendor performance to ensure compliance with company standards and drive cost-effective purchasing decisions.
- Drove efficiency by automating reporting tools, enhancing data accuracy, and reducing manual workload for the team.
- Optimized product placement by conducting thorough market research and analyzing distribution center trends.
- Monitored sales performance, adjusting merchandising plans as needed to maximize revenue potential.
- Leveraged advanced analytics tools to identify areas of opportunity within the merchandise assortment strategy.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Salaried Manager
2 Years 1 Month- Supervised daily restaurant operations, ensuring smooth workflow and high service standards.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Monitored inventory levels, coordinating with suppliers to ensure timely stock replenishment.
- Managed scheduling and staffing to optimize labor costs while maintaining service quality.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
BA - Psychology; Minor in Addictions
- Graduated Cum Laude
- GPA: 4.10
- Dean's List May of 2021
Skills
Customer service
Team leadership
Employee training and development
Conflict resolution
Problem-solving
Operational efficiency
Time management
Multitasking and organization
Critical thinking
Outgoing and energetic
Timeline
Service Manager
Ninety-Nine Restaurants
01.2026 - CurrentRead More
Family Services Specialist I
The State of New Hampshire
12.2023 - 12.2025Read More
Supply Chain/Merchandising Analyst
C&S Wholesale Grocers
03.2022 - 12.2023Read More
Salaried Manager
Margarita’s Mexican Restaurant
02.2020 - 03.2022Read More
Keene State College
BA from Psychology; Minor in Addictions
Read More