Hannah Newsom
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional service to clients across various industries. Skilled in handling inquiries, resolving issues, and processing orders efficiently and accurately. Strong communication, problem-solving, and multitasking abilities. Dedicated to maintaining a positive and professional demeanor while collaborating with team members to ensure customer satisfaction. Seeking to leverage expertise in providing outstanding customer service in a dynamic and fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reset Smile
04.2023 - Current
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about products, services, pricing, and promotions to customers
- Assist customers with placing orders, processing returns, and resolving issues or complaints
- Handle customer escalations and complaints with empathy and professionalism, striving to achieve a satisfactory resolution
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system
- Coordinate with other departments, such as sales, shipping, and billing, to address customer needs and ensure a seamless customer experience
- Follow up with customers to ensure their issues are resolved to their satisfaction and to gather feedback on their experience
- Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
- Stay updated on product knowledge, industry trends, and company policies to provide accurate and up-to-date information to customers
- Adhere to company policies and procedures regarding customer service, privacy, and security
- Collaborate with team members to meet or exceed customer service targets and goals
- Participate in training sessions and professional development opportunities to enhance customer service skills and knowledge
Hourly Manager
Hooters
07.2023 - 04.2024
- Oversee daily operations of the restaurant, including opening and closing procedures, staff scheduling, and inventory management
- Train, supervise, and motivate hourly restaurant staff, ensuring adherence to company policies and procedures
- Monitor and enforce food safety and sanitation standards to maintain a clean and safe working environment
- Assist with recruiting, hiring, and onboarding new employees, conducting interviews and orientations as needed
- Manage customer service issues and resolve complaints or concerns in a timely and professional manner
- Conduct regular staff meetings to communicate updates, address issues, and reinforce company standards
- Coordinate with kitchen staff to ensure timely preparation and delivery of food orders, maintaining quality and presentation standards
- Monitor food and beverage costs, labor costs, and other expenses to meet budgetary goals and maximize profitability
- Conduct regular inspections of the restaurant to identify areas for improvement and implement corrective actions as needed
- Collaborate with the restaurant management team to develop and implement strategies for increasing sales and improving customer satisfaction
- Stay updated on industry trends, regulations, and best practices to continuously improve restaurant operations
- Serve as a role model for staff, demonstrating professionalism, integrity, and a strong work ethic
- Handle administrative tasks, such as payroll processing, scheduling, and reporting, accurately and efficiently
- Foster a positive work environment, promoting teamwork, employee development, and a culture of excellence
Dental Assistant
Country Lakes Family Dental
02.2023 - 04.2023
- Assist the dentist during dental procedures, including dental examinations, cleanings, fillings, and extractions
- Prepare treatment rooms and sterilize dental instruments and equipment for procedures
- Greet and prepare patients for dental procedures, explaining treatment plans and providing reassurance and support
- Take and develop dental X-rays as directed by the dentist
- Maintain patient records and update medical histories, treatment plans, and progress notes accurately
- Provide chairside assistance to the dentist during procedures, handing instruments, maintaining suction, and ensuring patient comfort
- Educate patients on proper oral hygiene techniques and post-procedure care instructions
- Perform dental impressions, fluoride treatments, and sealant applications as directed by the dentist
- Schedule appointments, follow up with patients on treatment plans, and handle billing and insurance claims
- Manage inventory and order dental supplies, ensuring adequate stock levels and efficient use of resources
- Maintain cleanliness and organization in the dental office, including sterilization of instruments and disinfection of treatment areas
- Stay updated on dental techniques, procedures, and safety protocols through continuing education and professional development
- Collaborate with other dental team members to provide high-quality patient care and ensure a positive patient experience
Cashier
Home Depot
06.2022 - 01.2023
- Process customer transactions accurately and efficiently using POS systems
- Provide excellent customer service by greeting customers, answering questions, and resolving issues
- Maintain a clean and organized checkout area, including stocking bags, cleaning conveyor belts, and sanitizing equipment
- Handle cash, credit, and debit card transactions securely, balancing cash drawer at the end of each shift
- Upsell and promote Home Depot products and services, such as extended warranties or credit card offers
- Collaborate with other team members to ensure a smooth flow of customer traffic and assist with store tasks as needed
- Follow company policies and procedures regarding cash handling, returns, and exchanges
- Participate in ongoing training to stay up-to-date on product knowledge and customer service best practices
Pediatric Dental Assistant
Texas Tiny Teeth
01.2020 - 06.2022
- Assist pediatric dentist during dental procedures and treatments, ensuring the comfort and safety of pediatric patients
- Prepare treatment rooms and sterilize instruments and equipment for dental procedures
- Greet young patients and their parents, and help them feel comfortable and at ease in the dental office
- Take and develop dental X-rays as directed by the dentist
- Provide chairside assistance during dental procedures, handing instruments, maintaining suction, and assisting with patient management
- Educate pediatric patients and parents on proper oral hygiene techniques and preventive dental care
- Perform dental impressions, fluoride treatments, and sealant applications as instructed by the dentist
- Maintain accurate patient records, including treatment plans, progress notes, and medical histories
- Schedule appointments, follow up with patients on treatment plans, and handle patient billing and insurance claims
- Maintain cleanliness and organization in the dental office, including sterilization of instruments and disinfection of treatment areas
- Stay updated on pediatric dental techniques, procedures, and safety protocols through continuing education and professional development
- Provide support and assistance to other dental team members as needed to ensure smooth workflow and patient satisfaction
Customer Service Representative
Lowe's
08.2018 - 01.2019
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about products, services, pricing, and promotions to customers
- Assist customers with placing orders, processing returns, and resolving issues or complaints
- Handle customer escalations and complaints with empathy and professionalism, striving to achieve a satisfactory resolution
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system
- Coordinate with other departments, such as sales, shipping, and billing, to address customer needs and ensure a seamless customer experience
- Follow up with customers to ensure their issues are resolved to their satisfaction and to gather feedback on their experience
- Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
- Stay updated on product knowledge, industry trends, and company policies to provide accurate and up-to-date information to customers
- Adhere to company policies and procedures regarding customer service, privacy, and security
- Collaborate with team members to meet or exceed customer service targets and goals
- Participate in training sessions and professional development opportunities to enhance customer service skills and knowledge
Receptionist
Apkudo
02.2018 - 08.2018
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to appropriate individuals or departments
- Respond to inquiries from clients, customers, and the public, providing accurate information or directing them to the appropriate resources
- Schedule appointments and manage calendars for staff members
- Maintain office security by following safety procedures and controlling access via the reception desk
- Handle incoming and outgoing mail and packages, including sorting, distributing, and processing deliveries
- Maintain office supplies inventory by checking stock levels, placing orders, and verifying receipt of supplies
- Assist with administrative tasks, such as filing, photocopying, and data entry
- Coordinate meetings and conferences, including arranging catering and setting up meeting rooms
- Ensure the reception area is clean, organized, and presentable at all times
- Adhere to company policies and procedures, including confidentiality protocols
- Provide administrative support to other departments or executives as needed
Education
High School Diploma -
James Madison High School
Certificate in Dental Assisting -
Dallas Dental Assistant School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
Certification
- Food Handlers Certificate
- CPR (Cardiopulmonary Resuscitation) Certification
- Basic Life Support (BLS) Certification
- TABC (Texas Alcoholic Beverage Commission) Certification
Timeline
Hourly Manager
Hooters
07.2023 - 04.2024
Customer Service Representative
Reset Smile
04.2023 - Current
Dental Assistant
Country Lakes Family Dental
02.2023 - 04.2023
Cashier
Home Depot
06.2022 - 01.2023
Pediatric Dental Assistant
Texas Tiny Teeth
01.2020 - 06.2022
Customer Service Representative
Lowe's
08.2018 - 01.2019
Receptionist
Apkudo
02.2018 - 08.2018
High School Diploma -
James Madison High School
Certificate in Dental Assisting -
Dallas Dental Assistant School
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