Hannah Nguyen

Certified Pharmacy Technician

Costco Pharmacy

Chaska, MN

07.2024 - Current

Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Participated in continuing education and training to stay current with pharmacy practices and technology.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Cleaned and maintained equipment or work areas according to prescribed methods.
Prepared and processed medical insurance claim forms and records.
Operated cash registers to accept payments from customers.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Entered prescription information into computer databases.
Answered telephones to respond to questions or requests.
Ordered, labeled and counted stock of medications and entered inventory data into computer.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Improved inventory management procedures to reduce overhead, backorders and overstock.
Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Verified prescriptions and drug labels, documents and packages.
Entered patient and prescription information into pharmacy software systems with high attention to detail.
Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Ensured compliance with state and federal pharmacy laws and regulations.