Hannah Niblett
Fort Smith,AR
Summary
Dedicated professional with strong data entry, scheduling management, and communication skills. Experienced in coordinating patient referrals and analyzing transactions. Committed to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
Heart of Hospice
Fort Smith, Arkansas
01.2023 - 09.2024
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records system.
Credit Card Fraud Analyst
Sykes
Fort Smith, Arkansas
02.2022 - 12.2022
- Analyzed transactions for potential fraud using advanced detection software.
- Investigated suspicious activities through detailed transaction reviews and customer interactions.
- Educated customers on fraud prevention techniques through outreach initiatives.
Referral Coordinator/Receptionist
Baptist Health Plaza
Fort Smith, Arkansas
11.2021 - 01.2022
- Coordinated patient referrals between primary care and specialty services.
- Managed scheduling for appointments and follow-up consultations.
- Communicated with insurance providers regarding referral authorizations.
- Maintained accurate patient records in electronic health systems.
Dispatcher
Goodyear Fleet HQ
Fort Smith, Arkansas
02.2018 - 11.2021
- Communicated with drivers to ensure timely deliveries and resolve issues promptly.
- Trained new dispatch staff on company protocols and system usage.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2020
Skills
- Data entry
- Scheduling management
- Experienced typist with 65 WPM speed
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Conflict resolution
- Team training
- Dispatch software
- Money handling
Timeline
Nursing Assistant
Heart of Hospice
01.2023 - 09.2024
Credit Card Fraud Analyst
Sykes
02.2022 - 12.2022
Referral Coordinator/Receptionist
Baptist Health Plaza
11.2021 - 01.2022
Dispatcher
Goodyear Fleet HQ
02.2018 - 11.2021
High School Diploma -
Penn Foster Career School