Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Nichols

Granite City,IL

Summary

Dynamic and dedicated professional with a proven track record at RLC Logistics, excelling in customer service and route management. Recognized for enhancing customer satisfaction through timely deliveries and maintaining a clean driving record. Strong problem-solving skills and a positive attitude contribute to efficient operations and exceptional client relationships.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

7
7
years of professional experience

Work History

Delivery Driver

RLC Logistics (AMAZON)
04.2023 - 08.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Receptionist

Community Care Center
10.2019 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Front Desk Receptionist

Liberty Village Of Maryville
06.2018 - 12.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.

Education

No Degree -

Rivers Of Life Christian School
Granite City, IL

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Clean driving record
  • Route management
  • Safe driving record
  • Heavy lifting
  • Order picking and processing
  • Vehicle cleaning and maintenance
  • Delivery recordkeeping
  • Vehicle inspection
  • Dispatch communication
  • Client relationship management

Timeline

Delivery Driver

RLC Logistics (AMAZON)
04.2023 - 08.2025

Receptionist

Community Care Center
10.2019 - 08.2020

Front Desk Receptionist

Liberty Village Of Maryville
06.2018 - 12.2018

No Degree -

Rivers Of Life Christian School

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