Hannah Nordeen
CSM
Virginia Beach,VIRGINIA
Summary
Efficient and professional work ethic with a proven track record at Hobby Lobby, excelling in enhancing customer satisfaction and loyalty. Skilled in cash handling and team collaboration, I effectively resolved complaints and implemented feedback to improve service quality. Committed to creating a positive work environment while ensuring operational compliance.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
05.2025 - Current
- Implemented and Analyzed feedback from customers to identify areas for service enhancement.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Provided coaching and support to team members, fostering a positive work environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Improved team morale by establishing recognition for exceptional customer service.
Cashier
Hobby Lobby
11.2024 - Current
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Trained new cashiers on operational procedures and customer service techniques.
- Collaborated with team members to optimize merchandise presentation and organization at registers.
- Monitored inventory levels at checkout areas, facilitating timely restocking of supplies.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Graphic Designer
Word Up Daily Media Network LLC
06.2021 - Current
- Designed visual content for social media platforms, enhancing brand engagement and audience reach.
- Collaborated with marketing team to create compelling promotional materials, aligning visuals with campaign objectives.
- Developed brand identity assets, including logos and color palettes, to maintain consistency across digital channels.
- Assisted in the creation of website graphics, improving user experience and visual appeal of online content.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Met with customers to present mockups and collect information for adjustments.
Receptionist
High Tower Ministries Int.
03.2019 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls and responding to inquiries promptly.
- Provided administrative support to staff by drafting correspondence and managing calendars.
- Enhanced customer service experience by greeting guests warmly and addressing their needs effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Young Musicians of Virginia
Virginia Beach, VA05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Reliability and punctuality
- Efficiency with Customers
- Professionalism and courtesy
- Product knowledge
- Refund handling
- Guest inquiries
Timeline
Customer Service Manager
Hobby Lobby
05.2025 - Current
Cashier
Hobby Lobby
11.2024 - Current
Graphic Designer
Word Up Daily Media Network LLC
06.2021 - Current
Receptionist
High Tower Ministries Int.
03.2019 - Current
Young Musicians of Virginia
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