Hannah Nowicki
Lancaster,NY
Summary
Proven track record in enhancing team performance and customer satisfaction at Two Guys Pizza through effective problem-solving and employee training. Demonstrated expertise in cash handling and active listening, ensuring top-notch service. Achieved significant business growth by fostering customer relationships and excelling in fast-paced environments. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
11
11
years of professional experience
Work History
Shift Manager
Two Guys Pizza
10.2013 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Hairstylist's Assistant
Excuria Salon & Med Spa
01.2019 - 02.2020
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Increased client satisfaction by providing excellent customer service.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
Education
No Degree - Radiology Technician
Trocaire College
Buffalo, NYLicense of Cosmetology - Cosmetology
The Salon Professional Academy - Buffalo
Buffalo, NY09.2018
High School Diploma -
Lancaster Central High School
Lancaster, NY06.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Critical Thinking
- Active Listening
- Customer Service
Timeline
Hairstylist's Assistant
Excuria Salon & Med Spa
01.2019 - 02.2020
Shift Manager
Two Guys Pizza
10.2013 - Current
No Degree - Radiology Technician
Trocaire College
License of Cosmetology - Cosmetology
The Salon Professional Academy - Buffalo
High School Diploma -
Lancaster Central High School
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