Hannah Olson
Munie Leisure Center
Belleville,IL
7
years of professional experience
Detail-oriented and highly organized professional skilled at balancing competing priorities with precision. Proactive problem solver dedicated to identifying process gaps and implementing strategic, high-impact solutions.
Work History
Inventory/Purchasing
2 Years 1 Month- Ordering parts, equipment, chemicals & anything else needed for construction, service & retail
- Making sure we don't run out of something we sell frequently
- Keeping inventory counts, locations & barcodes up to date
- Receiving & putting away any orders that are delivered
- Operating forklift to unload trucks & keep warehouses organized
- Processing warranty claims with several different vendors & keeping track of them with a spreadsheet
- Setting up new part numbers in our software program with pricing, vendors, descriptions, departments & categories
- Keeping track of serial numbers on equipment
- Daily negative report, investigate why a count went negative and correct it
- Running reports to check different things
- Answering phones when needed
- Water testing lab when needed; testing pool water samples customers bring in, reading the chemistry and advising what to add or do
- Help service department when needed with opening, closing and weekly servicing pools
- Keep an eye on our in-ground and above ground display pools to make sure everything is operating correctly
- Communicate with different vendors via email
- Anything else my boss asks me to do, jack of all trades here
- I've installed shelves in the retail store, run internet cable through the store to the outside of building, filled potholes in parking lot with asphalt patch & repair
- I've done plumbing jobs in the field with service department
- Putting away/moving pool liners that weigh 150-300lbs
- Keeping track of pool cleaners that come in for repair, coordinating with service department to get them repaired, ordering any parts needed & keeping in contact with customer throughout process
- Keep all 3 warehouses clean & organized
- Take 3 big trash cans to dumpster every morning
- Cleaning whenever/wherever I see it's needed
- Taking vans to the mechanic if they need repairs
- Working with our forklift repair man nearly weekly
Customer Service Representative
1 Year 2 Months- Doing intakes with potential new clients, getting personal information and detailed medical history, determining the next step for them & relaying that information
- Answering any questions they had about the process, it could be quite long & confusing
- Logging voicemails into the clients profile & returning them
- Keeping extremely detailed record in each client's profile of any communication or action taken
- Calling clients to follow up or get information from them to keep the process moving forward
- Taking medical updates over the phone, recording them, & faxing to DDS to prevent the case from being closed
- Calling SSA to schedule phone appointments for clients
- Communicating with non-english speaking clients on a 3-way call with interpreter
- Creating, printing & mailing letters to clients
- Demonstrated exceptional persistence and resourcefulness in locating hard-to-reach clients
- Maintained compliance with HIPAA standards
- Getting the information for, and filling out pre-hearing forms for clients that had to go before a Judge
- Maintaining up to date knowledge of SSA disability guidelines, policies, and procedural updates
House Cleaner
9 Months- Networked for a month to build client list through house visits for quotes
- Clean houses weekly, bi-weekly or monthly
- Move in/move out cleans
- Great attention to detail, getting the places you wouldn't normally think to look
- Full clean every visit; dusting, vacuuming, sweeping, mopping, bathrooms, bedrooms, kitchens, wiping any glass, dusting ceiling fans, vacuuming/sweeping/mopping under beds & other furniture, taking trash out, laundry if requested
- Perfected stainless steel cleaning without streaks
- No complaints from any client I had
- Follow up after a clean to see if there was anything I could improve on or anything I didn't get that they'd like me to
Receptionist
1 Year 5 Months- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Processed client payments and handled billing inquiries with accuracy and professionalism.
- Maintained organized filing systems for sensitive tax documents and client records.
- Assisted clients in completing necessary paperwork, enhancing overall service experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payment records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Audited and cross-checked financial documents (W-2s, 1099s, Schedules) to detect and correct data entry errors
- Managed the final assembly of tax documents, cross-referencing financial documents for completeness
- Processed and bound over 200 federal and state tax returns during peak tax season with 100% accuracy
Education
High School Diploma
Skills
Inventory purchasing
Supplies purchasing
Product sourcing
Inventory management
Bulk purchasing
Inventory accuracy
Managing inventory
Simultaneous task management
Great attention to detail
Generalist equipped with a broad technical skill set
Timeline
Inventory/Purchasing
Munie Leisure Center
07.2024 - CurrentRead More
Customer Service Representative
Disability Specialists
04.2023 - 06.2024Read More
House Cleaner
Self-employeed
06.2022 - 03.2023Read More
Receptionist
Bill's Tax Service
02.2020 - 07.2021Read More
MTS MN Connections Academy
High School Diploma
Read More