Hannah O'Neal
Seattle,WA
Summary
Dynamic and customer-focused server with over 8 years of experience in fast-paced and upscale dining environments. Recognized for exceptional teamwork and a commitment to guest satisfaction; awarded Employee of the Month in December 2025. Versatile and dependable, adept at adapting to changing needs while ensuring seamless operations through strong communication and effective problem-solving abilities. Passionate about delivering memorable dining experiences that exceed expectations.
Overview
2027
2027
years of professional experience
Work History
Server
Maryland Golf & Country Club
Bel Air, MD
10.2025 - 04.2026
- Contributed to a premier club setting through professionalism, appearance, and service precision
- Honored as Employee of the Month for December 2025, reflecting dedication to delivering superior service
- Executed large-scale member functions and private events for over 400 guests
- Onboarded and mentored three new team members to enhance team performance
- Maintained high standards of fine dining service, leveraging in-depth understanding of wine and spirits
Server / Shift Manager
Sonny's BBQ
Pensacola, FL
- Managed high-volume shifts serving 100+ guests, coordinating staff and floor operations to maintain efficient service flow
- Supervised and trained 10–15 front-of-house employees, improving team performance, consistency, and service standards
- Oversaw daily cash handling and end-of-shift deposits, ensuring 100% accuracy and adherence to company procedures
- Resolved guest concerns promptly and professionally, maintaining high satisfaction and repeat business
- Coordinated and executed catering orders for large parties and events, ensuring on-time delivery and quality presentation
Server
The Crab Trap
Pensacola, FL
- Provided exceptional customer service to enhance guest experiences
- Managed 5–8 table sections in a high-volume dining environment while maintaining attentive, personalized service
- Demonstrated in-depth knowledge of menu items, seafood preparation, and daily specials to guide guest choices and increase sales
- Anticipated guest needs to provide seamless, elevated service without requiring requests
- Maintained accuracy and attention to detail while handling large volumes of orders during peak service periods
Barista
The Drowsy Poet Coffee Company
Pensacola, FL
- Provided prompt and attentive service to enhance customer satisfaction in a bustling café setting
- Crafted espresso beverages while ensuring consistent quality standards
- Oversaw cash handling and POS system functionality to ensure accurate financial transactions
- Nurtured strong connections with customers and ensured an inviting atmosphere for all patrons
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FLSkills
- Upscale & Fine Dining Service
- Beer, Wine & Cocktail Knowledge
- Banquet Service (400 guests)
- High-Volume Service
- POS Systems
- Food Safety
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Maryland Golf & Country Club
10.2025 - 04.2026
Server / Shift Manager
Sonny's BBQ
Server
The Crab Trap
Barista
The Drowsy Poet Coffee Company
Associate of Arts - General Studies
Pensacola State College