Hannah Ortberg
Muscatine,IA
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Possess strong leadership skills, adept at problem-solving and conflict resolution.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Muscatine, Iowa
09.2023 - Current
- Led daily operations to ensure efficient workflow and high service standards.
- Coached team members in customer service techniques and product knowledge.
- Trained new employees on company policies, procedures, and customer service expectations.
Waitress/Bartender
Burlington Golf Club
Burlington, IA
04.2022 - 11.2023
- Facilitated smooth dining experiences by ensuring timely service and attentive table maintenance.
- Responded to customer inquiries with product knowledge to enhance satisfaction and encourage repeat visits.
- Managed reservations and seating arrangements to optimize table turnover during peak hours.
Work Study
Indian Hills Community College
Ottumwa, IA
08.2021 - 05.2022
- Performed administrative tasks, including scheduling appointments and managing correspondence.
- Assisted in organizing student engagement activities to foster campus involvement.
- Coordinated events, ensuring smooth operations and participant satisfaction.
Education
Bachelor of Arts - Applied Business & Technology Solutions
Arizona State University
Tempe, AZ12-2025
Associate of Arts - Business Administration
Indian Hills Community College
Ottumwa, IA05-2023
Skills
- Team leadership and supervision
- Staff training and coaching
- Microsoft Office proficiency
- Professional communication
- Project and time management
- Conflict resolution strategies
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Waitress/Bartender
Burlington Golf Club
04.2022 - 11.2023
Work Study
Indian Hills Community College
08.2021 - 05.2022
Bachelor of Arts - Applied Business & Technology Solutions
Arizona State University
Associate of Arts - Business Administration
Indian Hills Community College