Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Owens

Kalispell,MT

Summary

Motivated experienced caretaker, bartender/server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

7
7
years of professional experience

Work History

Server/Cross Training Positions

Mavericks Roadhouse & Casino
Lakeside, Mt
05.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.

Bartender/Casino Runner

Eagles Club
Columbia Falls, MT
02.2024 - 04.2024
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Childcare Caregiver/Owner/Director of Operations

Light Of Life Childcare
2121 Hwy 2 East. Kalispell, Montana
06.2017 - 11.2023
  • Providing compassionate and attentive care for children 0-12 yrs old. Addressing and providing individual needs.
  • Assisted children with activities of daily living/learning, promoting independence and quality of life.
  • Maintained a safe and clean environment for children/families.
  • Skills such as problem-solving, being attentive, patience, proactive, clear communication skills, teamwork, time management, goal oriented, change of pace.
  • Built strong relationships with clients to deliver emotional support, companionship, and nurturing care.
  • Engaged parents/children in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Handled incoming mail, bills and invoices and completed appropriate actions to run business.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Education

High School Diploma -

Flathead High School
644 4th Ave W, Kalispell, MT 59901
06.2007

Skills

  • Management
  • Bartending/Casino Running
  • Server
  • Effective Communication
  • Caregiving
  • Companionship
  • Problem-Solving
  • Records Management
  • First Aid and Safety
  • Time Management
  • Conflict resolution
  • Client Education
  • Verbal and Written Communication Skills
  • Basic accounting
  • Engaging personality
  • Superior customer service
  • Patience and Tolerance
  • Efficient multitasking

Timeline

Server/Cross Training Positions

Mavericks Roadhouse & Casino
05.2024 - Current

Bartender/Casino Runner

Eagles Club
02.2024 - 04.2024

Childcare Caregiver/Owner/Director of Operations

Light Of Life Childcare
06.2017 - 11.2023

High School Diploma -

Flathead High School

Similar Profiles

  • Angela ColemanAngela Coleman

    OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro TelecommunicationsOPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro Telecommunications

  • Stephanie LinsonStephanie Linson

    <ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief

  • Ronald Fredom SelauRonald Fredom Selau

    Various Positions: From Assistant Operator, Training Instructor and Assistant Training Officer at Kriel Colliery (Anglo American)Various Positions: From Assistant Operator, Training Instructor and Assistant Training Officer at Kriel Colliery (Anglo American)

  • Alana CampbellAlana Campbell

    Server & Bartender / Training Coordinator / Key at Carrabba's Italian GrillServer & Bartender / Training Coordinator / Key at Carrabba's Italian Grill

CREATE PROFILE
Hannah Owens