Hannah Owens
San Tan Valley,AZ
Summary
Dedicated Correctional Officer with a strong focus on safety compliance, conflict resolution, and empathetic communication. Proven skills in strategic issue identification and team leadership to foster a secure environment.
Overview
2026
2026
years of professional experience
Work History
Correctional Officer
AZADC
Florence, AZ
05.2025 - Current
- Evaluated inmate activities to maintain compliance with safety and security regulations.
- Monitored and assessed safety conditions of premises and equipment through routine inspections to maintain high security standards.
- Utilized effective de-escalation techniques to promptly address and resolve conflicts during incidents.
- Oversaw the organization and accuracy of inmate records and documentation to facilitate administrative processes.
- Evaluated inmate behavior to ensure adherence to regulations and promote a secure environment within the facility.
- Monitored and assessed premises through routine inspections to pinpoint security threats and reinforce safety measures.
- Compiled detailed incident reports to support ongoing evaluation and improvement processes.
- Executed de-escalation techniques during emergency situations to mitigate conflict and enhance response effectiveness.
Command Center Operator
Floor & Decor
7022 E Hampton Ave, Mesa, AZ, 85209
09.2024 - 04.2025
- Coordinated meet-and-greet sessions with storage buy customers to foster positive relationships.
- Coordinated logistics for storage buy pick-up, ensuring seamless integration with car topper program.
- Applied knowledge of company phone answering standard operating procedures (SOP) to maintain high standards of customer interaction.
- Assessed and confirmed authorization of individuals picking up storage buy orders to prevent unauthorized access.
- Ensured accurate documentation of customer details for efficient processing of storage buy pick-ups.
- Coordinated and processed customer storage buy orders within POS to ensure accurate fulfillment.
- Monitored and enforced adherence to safety standard operating procedures for lifting practices within the workplace.
- Specialized in product information, providing detailed assistance to customers for optimal selection.
- Organized and replenished merchandise to ensure compliance with Floor & Décor's visual merchandising guidelines.
- Maintained consistency with corporate mission and values while fulfilling assigned duties.
Server
Rustlers Roost
8383 S 48th St, Phx, AZ, 85044
- Engaged with guests to ensure satisfaction and address any concerns, fostering a welcoming atmosphere.
- Coordinated efficient food and beverage service, prioritizing prompt delivery to improve guest experiences.
- Engaged with kitchen staff to streamline operations for prompt and visually appealing meal service.
- Executed daily cleaning and organization tasks in dining area, strictly following safety and health protocols.
- Oversaw cash handling operations, guaranteeing accurate payment processing and register reconciliation at the end of shifts.
- Orchestrated simultaneous table management, maintaining exceptional service standards and enhancing overall guest experience.
Walmart Clothing Associate
Walmart
1725 Hunt Hwy, San Tan Valley, AZ, 85143
- Analyzed customer preferences to provide tailored clothing recommendations, ensuring satisfaction and informed purchasing decisions.
- Ensured merchandise was attractively arranged and easily accessible, facilitating a positive customer interaction.
- Ensured precise and efficient transactions via POS systems, contributing to enhanced customer satisfaction.
- Engaged with team members to drive daily sales performance, cultivating a supportive and motivating atmosphere.
Sales Associate
Buckle
5000 S Ariizona Mills Cr ST 621, Tempe, AZ, 85282
- Provided expert assistance in product selection and inquiry handling, significantly enhancing the overall shopping experience.
- Streamlined transaction processing through proficient use of point-of-sale system, maintaining accuracy and speed.
- Designed and implemented eye-catching promotional displays and signage to elevate product visibility and stimulate sales engagement.
- Executed return and exchange processes, effectively addressing customer concerns in compliance with established company guidelines.
- Implemented strategies to provide outstanding service and promptly resolve customer issues, ensuring satisfaction.
- Established and maintained lasting connections with repeat clients, resulting in heightened loyalty and increased frequency of visits.
Lifeguard
Great Wolf Lodge Resort
7333 N Pima Rd, Scottsdale, AZ, 85258
03.2022 - 12.2022
- Conducted regular inspections of pool area to ensure safety standards and rule enforcement for all patrons.
- Monitored and assessed equipment and facility conditions through routine safety evaluations to identify potential hazards.
- Assessed emergency scenarios and administered first aid promptly to mitigate risks and support affected individuals.
- Presented comprehensive water safety guidelines and practices to ensure guest safety and regulatory compliance.
- Monitored adherence to facility policies, fostering a safe and welcoming atmosphere for visitors.
- Developed and sustained proficiency in first responder techniques, including first aid and CPR, to deliver effective support to those in need.
Front of House Team Member
Culver's Restaurant
140 W Ocotillo Rd, Queen Creek, AZ, 85140
- Engaged with customers upon arrival and throughout their visit, ensuring satisfaction and positive experiences.
- Oversaw cash register functions, meticulously handling transactions to uphold accuracy and speed.
- Managed food item preparation and service processes, maintaining strict compliance with quality standards.
- Monitored and maintained dining area cleanliness to comply with health and safety regulations.
Sandwich Artist
Jersey Mike's Subs
4984 S Power Rd #105, Mesa, AZ, 85212
- Prepared sandwiches with precision, aligning with customer specifications and emphasizing superior presentation and taste.
- Implemented systematic cleaning and organization protocols to comply with food safety standards.
- Monitored inventory levels and coordinated restocking efforts to maintain operational efficiency.
- Managed customer interactions by providing exceptional service, addressing inquiries, and efficiently resolving complaints.
Education
High School Diploma -
Queen Creek High School
22149 E Ocotillo Rd, Queen Creek, AZ, 8514205-2021
Skills
Strong written communication
Strategic issue identification
Quick to adjust to new demands
Collaborative problem-solving
Organizational time strategies
Team leadership
Empathy in communication
Timeline
Correctional Officer
AZADC
05.2025 - Current
Command Center Operator
Floor & Decor
09.2024 - 04.2025
Lifeguard
Great Wolf Lodge Resort
03.2022 - 12.2022
Server
Rustlers Roost
Walmart Clothing Associate
Walmart
Sales Associate
Buckle
Front of House Team Member
Culver's Restaurant
Sandwich Artist
Jersey Mike's Subs
High School Diploma -
Queen Creek High School