Hannah Ownley

• Support onboarding across Auto, Property (CAT & Non‑CAT), Casualty, and Express by reinforcing adherence to standardized onboarding practices.
• Observe new hire performance and provide real‑time coaching to improve claim handling accuracy, process adherence, and efficiency.
• Partner with leadership and facilitators to reinforce best practices and ensure consistent onboarding experiences across lines of business.
• Guide new hires through systems, workflows, and quality expectations to support a successful transition into claims roles.
• Identify performance trends and development opportunities to support continuous improvement initiatives within CCIO.
• Maintain ongoing communication with leadership to ensure alignment on new hire progress, performance expectations, and opportunity areas.
• Facilitated training sessions to enhance team knowledge on insurance products and policies.
• Developed engaging materials for workshops, improving participant engagement and learning outcomes.
• Implemented feedback mechanisms to assess training effectiveness and identify areas for improvement.
• Streamlined onboarding processes for new hires, reducing ramp-up time and increasing productivity.
• Collaborated with cross-functional teams to align training initiatives with organizational goals and strategies.
• Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.

• Assisted clients in identifying career goals and developing actionable plans.
• Provided resources for job search strategies and interview preparation.
• Coordinated workshops to enhance resume writing and networking skills.
• Supported clients in utilizing online job platforms effectively.
• Facilitated connections between clients and potential employers for internships.
• Collaborated with community organizations to expand employment opportunities for clients.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Provided crisis intervention and emotional support to victims of crime and domestic violence.
• Coordinated with law enforcement and community organizations to facilitate victim assistance programs.
• Developed safety plans tailored to individual needs, ensuring comprehensive support for clients.
• Conducted intake assessments to determine eligibility for services and resources available to victims.
• Educated clients on their rights and available resources, fostering empowerment and informed decision-making.
• Maintained accurate case documentation and reports, ensuring compliance with organizational standards and protocols.
• Trained new advocates on best practices in victim support, promoting consistent service excellence within the team.
• Facilitated referrals for mental health counseling or other specialized services when necessary, ensuring holistic care for each client''s unique needs.
• Enhanced communication between law enforcement, prosecutors, and victims by acting as a liaison to ensure information was accurately conveyed.

Allstate – Previous Role

• Evaluated insurance claims to determine validity and coverage eligibility.
• Collaborated with clients to gather necessary documentation for claims processing.
• Managed complex Property and Auto claims, ensuring accuracy in coverage evaluation, loss cost assessment, and estimate quality.
• Conducted detailed file reviews and collaborated with independent adjusters to ensure compliance with standards and consistency in claim handling.
• Provided guidance and informal coaching to peers and new hires, strengthening team knowledge and overall claim outcomes.
• Used data insights and quality reviews to identify trends, gaps, and process improvement opportunities.
• Ensured all claim decisions aligned with Allstate standards, regulatory requirements, and industry best practices.