Hannah Ownley
Chipley,FL
Summary
Project and Program Management professional with extensive experience leading onboarding operations, training delivery, stakeholder engagement and enterprise process improvement initiatives. Skilled in portfolio coordination, project intake prioritization, cross-functional collaboration, governance support, and performance reporting. Proven ability to lead complex operational programs, manage competing priorities identify risks and dependencies, and drive measurable business outcomes through structured planning accountability, and continuous improvement. Recognized for building strong partnerships, improving operational effectiveness, and delivering scalable solutions aligned with organizational objectives.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Project & Program Management Senior Consultant
Allstate Insurance Co
Remote, FL
08.2025 - Current
- Lead enterprise onboarding programs supporting claims operations, ensuring successful execution of onboarding initiatives, training deliverables, licensing milestones, and operational readiness activities.
- Manage multiple concurrent onboarding workstreams by coordinating priorities, tracking milestones, resolving issues, and mitigating risks impacting employee readiness and business objectives.
- Partner with cross-functional stakeholders including Claims Leadership, Learning & Development, Compliance, Technology, Human Resources, and Operations to align onboarding strategies with organizational goals.
- Monitor program performance through reporting, trend analysis, and operational metrics, providing leadership with actionable insights to support decision-making.
- Facilitate stakeholder meetings, readiness reviews, and operational discussions to drive alignment, accountability, and delivery excellence.
- Identify process improvement opportunities and implement standardized workflows that improve onboarding effectiveness, licensing completion, and employee productivity.
- Evaluate program dependencies, resource constraints, and operational risks, escalating issues and recommending solutions to maintain project objectives.
- Develop and maintain onboarding documentation, status updates, performance reports, and communication plans to improve transparency and stakeholder engagement.
- Coach and mentor employees and peer facilitators while supporting talent development, performance improvement, and organizational readiness initiatives.
- Contribute to strategic operational initiatives supporting enterprise claims transformation, workforce readiness, and service excellence goals.
CAT Outside Adjuster
Allstate Insurance
Remote, FL
- Inspected properties damaged by wind, hail, fire, water, and other perils to determine coverage and scope.
- Prepared detailed Xactimate estimates and negotiated settlements with policyholders.
- Handled claims onsite and virtually while maintaining regulatory and policy compliance.
- Mentored trainees in virtual claim handling and estimating accuracy best practices.
Education
Associate Degree - Human Services
College of the Albemarle
Skills
- New Hire Onboarding & Cohort Facilitation
- State Licensing Strategy & Exam Readiness
- Claims Systems & Operational Workflow Training
- Compliance & Quality Reinforcement
- Loss Cost Accuracy Alignment
- Xactimate Estimating & Supplement Review
- Performance Coaching & Accountability
- CAT Property Claim Handling
- Cross-Functional Collaboration
- Process Optimization & Standardization
- Process Improvement
- Project management
- Public speaking
- Operational Excellence
- Team Development
Certification
- 0620 All Lines Adjuster License
- State Farm Fire Estimatics Certification
- California Fair Claims Training
- CPR - First Aid Certified
Timeline
Project & Program Management Senior Consultant
Allstate Insurance Co
08.2025 - Current
CAT Outside Adjuster
Allstate Insurance
Associate Degree - Human Services
College of the Albemarle