Hannah Parker
Monterey,TN
Summary
Driven and reliable, excelled at Belle Meade Historic Site by fostering guest relationships and streamlining booking processes, enhancing visitor satisfaction and operational efficiency. Demonstrated exceptional customer service and strong organization, significantly contributing to high ratings on Yelp and Tripadvisor. Skilled in interpersonal relationship building and effective time management.
Overview
3
3
years of professional experience
Work History
Tour Guide
Belle Meade Historic Site
2023.03 - 2024.05
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out site's features, and offered further details about exhibits to educate visitors while on and off tours.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour was finished.
- Consistently received high ratings on platforms such as Yelp and Tripadvisor, reflecting dedication to providing enjoyable and informative experiences.
- Helped train new hires ensuring they were well-prepared before leading their own tours independently.
- Streamlined booking processes, resulting in reduced wait times for customers and increased efficiency for staff members.
- Worked collaboratively with up to 15 tour guides and other staff members to improve overall tour quality and visitor satisfaction.
Curatorial Intern
Tennessee Agricultural Museum
2021.06 - 2021.08
- Developed relationships with local vendors by planning programming and festivals alongside the museum director and curator to garner community interest and support.
- Assisted with the management of museum collections, maintaining proper storage and documentation for long-term preservation.
- Assisted in cataloging over 50 acquisitions into the museum's database system, ensuring accurate records were kept for each item added to the collection.
- Collaborated with marketing team to create promotional materials for upcoming exhibitions and events.
- Participated in strategic planning meetings to help guide future exhibitions and programming direction.
Education
Bachelor of Arts - History
Western Kenutcky University
Bowling Green12.2022
High School Diploma -
Beech High School
Hendersonville05.2020
Skills
- Effective Time Management
- Exceptional customer service
- Reliability and punctuality
- Patience and Tolerance
- Interpersonal relationship building
- Strong Organization
Timeline
Tour Guide
Belle Meade Historic Site
2023.03 - 2024.05
Curatorial Intern
Tennessee Agricultural Museum
2021.06 - 2021.08
Bachelor of Arts - History
Western Kenutcky University
High School Diploma -
Beech High School
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