Hannah Patsolic
Cuyahoga Falls,OH
Summary
I am an attentive retail professional bringing 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Fashion Merchandising and Marketing. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
5
5
years of professional experience
Work History
Sales and Service Manager
Arhaus Furniture
Fairlawn, OH
01.2023 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
Key Holder
Pet People / Hollywood Feed
Hudson Falls, OH
03.2021 - 01.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about food product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Worked with POS systems such as RPRO and FieldStack, as well as Excel and Microsoft Office.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Merchandising Manager
Only Daughter Society
Cleveland, OH
06.2022 - 08.2022
- Oversaw Shopify website to handle any sales, add product, and schedule out release dates of said product.
- Optimized store displays and appearance via strategic merchandising.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Developed Line sheets for new product
- Attended pop-up events for the brand, which consisted of selling product, setting up, building rapport with customers and other vendors
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Helped as a Assistant Stylist to my employer which consisted of looking for key items and trends to suggest to the client.
Sales Associate
Ann Taylor Factory
Aurora, OH
02.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Educated associates on market trends and stayed up-to-date on forecasts.
Style Consultant
Target
Streetsboro, OH
10.2019 - 02.2020
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Worked with planograms, POS systems, and devices to access backstock and find items for customers.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH08.2022
High School Diploma -
Hudson High School
Hudson, OH05.2018
Skills
- Merchandise Quality Assurance
- Financial Recordkeeping
- Reporting and Performance Analysis
- Financial Forecasting
- Computer Proficiency
- Promotional Planning
- Inventory Records
- POS Inventory System Operation
- Sales operations
- Client acquisition
- Microsoft Outlook, Word, and Excel
- Customer Service
- Problem-Solving
- Time Management
- Relationship Building
- Training and mentoring
- Team Building and Leadership
- Exceptional interpersonal communication
- Deadline-oriented
- Product Knowledge
Timeline
Sales and Service Manager
Arhaus Furniture
01.2023 - Current
Merchandising Manager
Only Daughter Society
06.2022 - 08.2022
Key Holder
Pet People / Hollywood Feed
03.2021 - 01.2023
Sales Associate
Ann Taylor Factory
02.2020 - 07.2020
Style Consultant
Target
10.2019 - 02.2020
Bachelor of Science - Fashion Merchandising
Kent State University
High School Diploma -
Hudson High School