Hannah Peoples
Topeka,KS
Summary
Detail-oriented professional with strong organizational skills. Ability to handle multiple projects simultaneously with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Weststaff/kdhe
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bartender
Brownstone Event Center
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Substitute Teacher
Topeka Public Schools
08.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Bartender
Blacksmith Hall
04.2023 - 04.2024
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Handled customer payments, reported tip amounts and balanced cash drawers.
Survey Interviewer
Weststaff
09.2022 - 06.2023
- Employed active interviewing questions to help individuals recall critical details
- Completed training to learn interviewing and documentation procedures
- Logged interviewing activities, including successful interviews, messages left and inability-to-contact incidents.
- Followed scripted questionnaires verbatim to collect research data.
Daycare Teacher
Self
08.2020 - 06.2023
- Created activities to engage and interest children of various ages
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Cultivated safe and inclusive care environment to nurture and encourage children.
TA Travel Centers
11.2019 - 05.2020
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Used POS system to accurately input orders and process payments.
Preschool Teacher
Kennedy Academy
10.2017 - 05.2019
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Evaluated student achievement and growth using assessments
- Established and maintained student behavior standards by explaining and enforcing rules
- Attended educational conferences, trainings, workshops and courses to maintain and enhance professional knowledge
Call Center Representative
Alorica
05.2015 - 10.2017
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Hope Street Academy
Associate of Science -
Allen County Community College
05.2019
Skills
- Communication
- Project management
- Customer service
- Research
- Microsoft Office
- KEES
- AVS
- Data Entry
- Multitasking
- Multitasking
- Team collaboration/management
Timeline
Administrative Assistant
Weststaff/kdhe
05.2024 - Current
Substitute Teacher
Topeka Public Schools
08.2023 - 05.2024
Bartender
Brownstone Event Center
06.2023 - Current
Bartender
Blacksmith Hall
04.2023 - 04.2024
Survey Interviewer
Weststaff
09.2022 - 06.2023
Daycare Teacher
Self
08.2020 - 06.2023
TA Travel Centers
11.2019 - 05.2020
Preschool Teacher
Kennedy Academy
10.2017 - 05.2019
Call Center Representative
Alorica
05.2015 - 10.2017
High School Diploma -
Hope Street Academy
Associate of Science -
Allen County Community College