Hannah Peterson
Denver,CO
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to adapt and perform efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on customer experience and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
Best Western Plus Hotel
08.2024 - 11.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Created welcoming and comfortable environment for guests.
Laundry Attendant
Quarter Circle LA
05.2021 - 08.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Summer Seasonal Position
Group Lead
Alphabest Education
09.2022 - 05.2023
- Created a welcoming environment that promoted socialization and peer interaction among students.
- Led group games and physical activities, promoting teamwork skills and encouraging active lifestyles for students.
- Developed positive relationships with parents, fostering open communication about student progress.
- Enhanced student safety by consistently monitoring activities and maintaining a secure environment.
Store Associate
Cost Plus World Market, Inc
11.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Holiday Seasonal
Education
Associate of Arts - Paralegal Studies
Colorado Mountain College
Glenwood Springs, CO05-2026
Bachelor of Arts - Communications And Legal Studies
Colorado State University
Fort Collins, CO05-2024
High School Diploma -
Littleton High School
Littleton, CO05-2020
Skills
- Patience and composure
- Team player mentality
- Flexibility
- Conflict Resolution
- Security awareness
- Information research
- Guest Relations
- Reliability and punctuality
- Recordkeeping requirements
Timeline
Guest Service Associate
Best Western Plus Hotel
08.2024 - 11.2024
Group Lead
Alphabest Education
09.2022 - 05.2023
Store Associate
Cost Plus World Market, Inc
11.2021 - 02.2022
Laundry Attendant
Quarter Circle LA
05.2021 - 08.2023
Associate of Arts - Paralegal Studies
Colorado Mountain College
Bachelor of Arts - Communications And Legal Studies
Colorado State University
High School Diploma -
Littleton High School
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