Hannah Ponce
Rancho Cucamonga,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Service Advocate with 6.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Target
07.2017 - Current
- Assist Customers in placing orders, fulfilling refunds and handling exchanges
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Handle Customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
Sales Associate
Forever 21
10.2016 - 01.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Studio Arts
Cal State Long Beach
Long Beach, CA05.2024
Associate of Arts - Drawing/Painting
Chaffey College
Rancho Cucamonga, CA12.2018
Skills
- Complaint resolution
- Problem-solving abilities
- Effective communication
- Patience
Illustration, Color Theory, Reading, Exploration
Storytelling through means of paints, lights, and shadows
Exploring and supporting local businesses
Analysis of psychological and emotional symbolism through hues
Timeline
Customer Service Advocate
Target
07.2017 - Current
Sales Associate
Forever 21
10.2016 - 01.2017
Bachelor of Arts - Studio Arts
Cal State Long Beach
Associate of Arts - Drawing/Painting
Chaffey College
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