HANNAH POOLEY
Louisville,KY
Summary
High level of professionalism with proven skills using analytical competence to support the business model of the company. Critical thinker dedicated to increasing profitability while keeping customer service top priority. Seeking long term employment in the customer service industry while utilizing my skills in the field of Biology. A quick, thorough learner who thrives in a setting of innovation, creativity in problem solving, and positive culture.
Experienced with managing activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
CHIROPRACTIC ASSISTANT
CRESTWOOD CHIROPRACTIC
08.2023 - Current
- Assisted patients with scheduling appointments and managing insurance claims.
- Implemented patient intake procedures to enhance workflow efficiency.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with chiropractors to develop individualized care plans.
- Enhanced patient engagement through effective communication strategies.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
ASSISTANT STORE MANAGER
SHOE CARNIVAL
05.2023 - 08.2023
- Manage sales and operations, follows store, safety and loss prevention standards
- Carries keys to the store and performs opening and closing responsibilities
- Follows and enforces total customer service standards
- Supervising and delegation of daily tasks to associates to ensure productivity
- Administration of interviews, monitoring time cards, and enforcing progressive discipline
- Training associates in floor moves, pricing, store upkeep and cash handling
- Security detail
- Unloading, scanning cases and ensuring proper placement of weekly warehouse truck.
- Supervised daily store operations to ensure optimal customer service and sales performance.
SALES FLOOR LEAD
SHOE CARNIVAL
07.2016 - 05.2023
- Top team member for enrolling the most customers the Shoe Perks discount program
- Setting planograms and maintaining organization of merchandise
- Unloading trucks and distributing merchandise to the sales floor
- Picking/Packing/Shipping of online orders in a timely manner
- Reconciling end of day register till
- Providing excellent customer service to every customer
- Security detail
- Overseeing multiple departments and mentoring employees to develop their skills while keeping organization of the sales floor.
Process Assistant
Amazon
Shepherdsville, KY
12.2020 - 12.2022
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated with cross-functional teams to ensure accurate order fulfillment.
- Developed training materials to assist new team members in onboarding procedures.
- Implemented process improvements that reduced errors and increased productivity.
- Monitored workflow performance, identifying bottlenecks and recommending solutions.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Cell Biology
UNIVERSITY OF LOUISVILLE
Louisville Ky05-2023
HIGH SCHOOL DIPLOMA -
MARION C. MOORE
Louisville Ky06-2018
Skills
- Effective written and verbal communication
- Organizational skills development
- Healthcare
- Customer/Client relations
- Data entry
- Time management
- Appointment scheduling
- Administrative support
- Telephone skills
- Office administration
Timeline
CHIROPRACTIC ASSISTANT
CRESTWOOD CHIROPRACTIC
08.2023 - Current
ASSISTANT STORE MANAGER
SHOE CARNIVAL
05.2023 - 08.2023
Process Assistant
Amazon
12.2020 - 12.2022
SALES FLOOR LEAD
SHOE CARNIVAL
07.2016 - 05.2023
Bachelor of Science - Cell Biology
UNIVERSITY OF LOUISVILLE
HIGH SCHOOL DIPLOMA -
MARION C. MOORE