Hannah Pope
Dallas,GA
Summary
Customer-focused professional with a passion for creating positive experiences through attentive listening and effective problem resolution. Recognized for organizational skills and the ability to remain calm in fast-paced environments. Delivers exceptional service and fosters enduring relationships while supporting both customers and coworkers.
Overview
4
4
years of professional experience
Work History
Inventory Specialist
CVS
Atlanta, GA
11.2023 - Current
- Conducted regular inventory audits to ensure consistency and accuracy of stock data.
- Aided in identifying discrepancies between physical stock and system records.
- Engaged in safety training related to handling and storing materials properly.
- Helped streamline processes for order fulfillment and distribution efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Customer Service Representative
Walgreens
Dallas, GA
05.2022 - 10.2023
- Trained new staff on customer service protocols fostering a supportive learning environment.
- Implemented best practices for handling difficult situations leading to improved customer retention rates.
- Developed training materials for continuous improvement initiatives optimizing team performance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School -
North Paulding High School
Dallas, GA05.2022
Skills
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Inventory Specialist
CVS
11.2023 - Current
Customer Service Representative
Walgreens
05.2022 - 10.2023
High School -
North Paulding High School