Mark Pendergrass
Harrison Township,MI
Summary
Accomplished Operations Manager with 20 years of experience in enhancing business plans and optimizing daily operations. Expertise in team development, process improvement, and productivity enhancement. Proficient in industry trends and skilled in implementing strategic changes to drive results.
Overview
26
26
years of professional experience
Work History
Inventory Specialist
Spartan Inventory
01.2023 - Current
- Managed inventory accuracy through regular cycle counts and audits.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Operations Manager
Gemini Transport LLC
12.2006 - 06.2025
- Streamlined operational workflows to enhance efficiency in transportation processes.
- Managed vendor relationships to negotiate favorable contracts and improve service delivery.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Rep/Freight Broker Agent
Rush Trucking
06.2000 - 12.2006
- Cultivated strong client relationships to drive sales and ensure customer satisfaction.
- Developed targeted sales strategies to increase market penetration and revenue growth.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Analyzed market trends to identify opportunities for business expansion and improvement.
Skills
- Attention to detail
- Customer service
- Inventory control
- Customer relationship building
- Customer relations
- Relationship building
- Customer retention
- Account management
- Lead prospecting
- Contract negotiations
- Revenue generation
- Logistics coordination
- Trucking dispatching
Timeline
Inventory Specialist
Spartan Inventory
01.2023 - Current
Operations Manager
Gemini Transport LLC
12.2006 - 06.2025
Sales Rep/Freight Broker Agent
Rush Trucking
06.2000 - 12.2006