Hannah Reasor
Fairdale,KY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Kroger
06.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Center Store Field Specialist
Kroger
03.2021 - 06.2023
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Provided expert guidance to junior staff, fostering a culture of continuous learning and improvement.
- Conducted detailed data analysis to support decision-making processes for field operations management.
- Established a track record of meeting or exceeding performance targets consistently throughout tenure as Field Specialist.
- Upheld compliance with divisional signing, recovery, shrink control guidelines, merchandising standards, ticketing standards, planograms and composites.
- Supported organizational merchandising policy, following preordained procedures and standards.
Assistant Store Manager
Kroger
06.2016 - 03.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
Bachelor of Science - Business Administration
Campbellsville University
Campbellsville, KY05.2016
Skills
- Partnership Building
- Personnel development
- Retail Inventory Management
- Talent Recruitment
- Customer Service Management
- Store Merchandising
- Employee Training
- Operations Management
- Team Building and Leadership
Accomplishments
- Top Women in Grocery 2023 Award
- Supervised team of over 150 staff members.
- Increased sales by 6% in the Louisville Division by coaching department managers on new merchandising standards.
Certification
- Certified CPR, Kroger
- Certified Food Safety, Kroger
Timeline
Store Manager
Kroger
06.2023 - Current
Center Store Field Specialist
Kroger
03.2021 - 06.2023
Assistant Store Manager
Kroger
06.2016 - 03.2021
Bachelor of Science - Business Administration
Campbellsville University
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