Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Reed

Mosheim,TN

Summary

Driven dispatcher who has proven adaptability and stress tolerance demonstrated at Greeneville Energy Authority, where I manage high-stress dispatch situations on outages and train new employees. Showcases being highly organized with strong organizational skills and a commitment to excellence. Dependable and good at multi tasking.

Overview

22
22
years of professional experience

Work History

Dispatcher

Greeneville Energy Authority
07.2003 - Current
  • Manages high-stress situations calmly and effectively, ensuring timely assistance to those in need during outages.
  • Communicates with crews to coordinate location of outages on the phone and radio.
  • Has experience with using maps within the company and keeping up with the locations of the crews.
  • Collaborates with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Currently doing the dispatch work calendar on Excel for dispatchers shifts.
  • Provides customer service to callers, remaining empathetic and patient about customers bills after hours.
  • Helps train new dispatchers on company protocols and sets up their new accounts on IVUE, the map, and scheduler.
  • Reduces errors in dispatch by implementing a thorough double-check system for all entries.
  • Calls customers about orders that have been laying on the service desk for over 30 days and follows up on electrical permits.
  • Works well with fellow employees.

Radiologic Technologist

Hawkins County Memorial Hospital/Orthopedic Clinic
07.2007 - 05.2010
  • Worked in both the hospital setting and an orthopedic clinic.
  • Worked directly with orthopedic surgeon and helped take blood pressures and patient history.
  • Met established protocols for safe X-ray equipment and computed tomography (CT).
  • Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
  • Increased diagnostic accuracy with thorough knowledge of imaging protocols and proper positioning techniques.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.

Radiology Technologist

Laughlin Memorial Hospital
03.2005 - 05.2007
  • Worked as a student radiology technician while still attending college for my degreee.
  • Met established protocols for safe X-ray equipment and computed tomography (CT).
  • Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Safeguarded patient privacy, consistently adhering to HIPAA regulations and maintaining strict confidentiality in all aspects of clinical practice.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.

Cashier/Sales Associate

Goody's Clothing Store
01.2003 - 07.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions.
  • Restocked and organized merchandise on sales floor.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor of Science - Radiologic Technology

East Tennessee State University
Johnson City, TN
05.2007

Associate of Science -

Walters State Community College
Morristown, TN
05.2005

High School Diploma -

West Greene High School
Mosheim, TN
05.2003

Skills

  • Calculator
  • Microsoft Office
  • Adaptability, Flexibility, and Reliability
  • Computer Literate
  • Stress Tolerance
  • Prioritizing calls
  • Schedule Management
  • Customer Service (Worked at Main Office Some at GEA)
  • Multitasking Abilities
  • Effective Communications
  • Organizational Skills
  • Quick Learner

Timeline

Radiologic Technologist

Hawkins County Memorial Hospital/Orthopedic Clinic
07.2007 - 05.2010

Radiology Technologist

Laughlin Memorial Hospital
03.2005 - 05.2007

Dispatcher

Greeneville Energy Authority
07.2003 - Current

Cashier/Sales Associate

Goody's Clothing Store
01.2003 - 07.2003

Bachelor of Science - Radiologic Technology

East Tennessee State University

Associate of Science -

Walters State Community College

High School Diploma -

West Greene High School

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Hannah Reed