Hannah Reed
Wynnewood,PA
Summary
Dedicated professional with a strong work ethic and proven multitasking abilities, honed across roles at Philadelphia Country Club, Purpose Coffee, and various families. Excelled in guest relations and conflict resolution, enhancing customer satisfaction and team efficiency. Skilled in POS systems and team collaboration, consistently achieving high customer satisfaction scores. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Babysitter
Multiple Families Throughout Highschool & College
01.2021 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
Waitress
Philadelphia Country Club
05.2024 - 08.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Lola's Garden
05.2024 - 08.2024
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Barista
Purpose Coffee
01.2024 - 05.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Political Science And Peace And Conflict Studies
Colgate University
Hamilton, NY05-2027
High School Diploma -
Blair Academy
Blairstown, NJ05-2023
Skills
- Strong work ethic
- Discipline
- Multitasking and organization
- Reliability
- Guest relations
- Conflict resolution
- Hospitality service expertise
- Team collaboration
- Attention to detail
- POS systems
- Positive and professional
Timeline
Waitress
Philadelphia Country Club
05.2024 - 08.2024
Waitress
Lola's Garden
05.2024 - 08.2024
Barista
Purpose Coffee
01.2024 - 05.2024
Babysitter
Multiple Families Throughout Highschool & College
01.2021 - Current
Bachelor of Arts - Political Science And Peace And Conflict Studies
Colgate University
High School Diploma -
Blair Academy
Similar Profiles
Loretta Martinez-StacyLoretta Martinez-Stacy
Babysitter/Nanny at Multiple Families Throughout CollegeBabysitter/Nanny at Multiple Families Throughout College
Annika ForrestAnnika Forrest
Babysitter at Multiple Families Across Various States, All AgesBabysitter at Multiple Families Across Various States, All Ages
Maya SinglaMaya Singla
Babysitter at Multiple FamiliesBabysitter at Multiple Families