Hannah Reemts
Minneapolis,MN
Summary
A motivated and detail-oriented individual pursuing a project management internship position to apply theoretical knowledge and practical skills in a dynamic and collaborative environment. Eager to contribute to project planning, execution, and monitoring efforts while gaining hands-on experience in a collaborative team environment. Possesses excellent communication skills and a strong aptitude for problem-solving, ready to tackle challenges and support project success. Committed to delivering high-quality results and continuously learning and growing within the field of project management.
Overview
9
9
years of professional experience
Work History
Service Manager
Pub 819
03.2021 - Current
- Coordinates the daily activities of the team, and sets priorities and goals, such as periodic objectives, key milestones, performance metrics and standards, etc
- Responsible for the coaching of 30+ crew members on the service team
- Develops schedules to lower labor costs, improve service, and optimize customer satisfaction
- Develops and implements customer service policies and procedures and oversees the achievement and maintenance of agreed customer service levels.
General Manager
Old Capital Tavern
05.2018 - 07.2020
- Increased overall company efficiency by streamlining operations and implementing managerial strategies.
- Created detailed inventory management plans to reduce spending
- Scheduled staff and succeeded in reducing labor costs to an average of 20%
- Organized and promoted on-site and off-site events to increase sales
- Responsible for hiring, training, and motivating a staff of 30+ to ensure the highest quality service for guests while working to reduce costs and promote sales
Customer Service Manager
Old Capital Tavern
04.2015 - 05.2018
- Supervised daily restaurant activities and addressed any guest concerns
- Created a social media presence for the business including Facebook, Instagram, and Twitter
- Updated and refined the company website
- Worked with other management to organize events, including a city block party with 2000+ attendees
- Increased team productivity by providing ongoing training and support.
Education
Bachelor’s - Information Systems
Saint Cloud State University
Saint Cloud, MN12.2024
Skills
- Management
- Team Leadership
- Strategic Planning and Review
- Microsoft Office
- SQL
- System Analysis & Design
- Database Management
- Communication
Timeline
Service Manager
Pub 819
03.2021 - Current
General Manager
Old Capital Tavern
05.2018 - 07.2020
Customer Service Manager
Old Capital Tavern
04.2015 - 05.2018
Bachelor’s - Information Systems
Saint Cloud State University
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