Hannah Sargent Marrow
Louisville,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Dog's Downtown
Chantilly, VA
04.2022 - 04.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed administrative tasks to support trainers and clients.
- Reviewed accuracy of contract paperwork and filed documents according to office procedures.
- Reviewed and copied paperwork for permanent records.
Aquatics Manager
Life Time Fitness Inc.
Centreville, VA
10.2014 - 02.2022
- Evaluated delivery and effectiveness of staff to maintain quality aquatic programs.
- Performed safety drills and audits with monthly meetings and training.
- Supervised lifeguards, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications.
- Helped recruit, hire and train department employees.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked closely with front-line employees to fully understand every role and better support staff
Education
Associate of General Studies -
Northern Virginia Community College
Annandale, VA08.2018
High School Diploma -
Centreville High School
Clifton, VA06.2016
Skills
- Documentation and Reporting
- Visitor and Customer Relations
- Calender Management
- Conflict Management
- Sales Techniques
- Teamwork and Collaboration
- Payment processing
- Employee training
- Problem solving
- Customer service
Education and Training
other,other
Certification
- Certifications in CPR and AED
- Aquatic Manager Certification, Lifetime time - 2021
Timeline
Front Desk Coordinator
Dog's Downtown
04.2022 - 04.2023
Aquatics Manager
Life Time Fitness Inc.
10.2014 - 02.2022
Associate of General Studies -
Northern Virginia Community College
High School Diploma -
Centreville High School