Courtney Lawson
Summary
Structured Lab Technician collecting, processing and analyzing various specimens. Familiar with laboratory protocols, procedures, processing and testing techniques. Quality-focused professional recognized for performing all laboratory tests and procedures with attention to detail, optimum quality and expedience.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Pain Specialist of America
09.2024 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Used E-Clinicals (ECW) software to maintain and update records of internal data.
- Scheduled appointments in computer system.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered customer telephone calls promptly and appropriately handled needs.
Patient Service Specialist
Baylor Scott And White Clinic
02.2022 - 09.2024
- Used Epic Software to maintain and update records of internal data.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Lab Technician
Baylor Scott And White
01.2021 - 02.2022
- Followed universal precautions and bio-hazard safety standards for handling blood.
- Performed accessioning, centrifugation and packaging for transport for specimen types.
- Labeled specimens collected in anticipation for delivery to laboratory to facilitate proper data recording.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Processed blood, plasma, and platelets for from blood bank donor services to ship up to transfusion services.
- Provided exceptional service to many patients per day by employing good quality blood components
Fork Lift Operator Material Handler
Pactiv Inc
05.2016 - 01.2021
- Moved pallets of merchandise using electric forklifts and electric pallets.
- Located proper slots on storage racks and set pallets in place with forklift.
- Completed daily forklift safety checklists.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
- Changed out forklift batteries and connected batteries to battery charger.
- Maneuvered forklift safely in congested and confined areas.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Organized and secured stored materials and parts in designated area.
- Reported damage to racks, faulty equipment and other safety hazards to supervisor.
- Maintained neat and clean working area at all times.
- Received cargo by removing it from trucks by hand.
- Filled propane tanks, checked valves and performed other routine equipment maintenance.
- Placed overstocked items in temporary storage.
Swing Manager
McDonald's
10.2013 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Operated drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared fountain drinks and ice cream items.
- Prepared all food orders within 2-3 minute time frame.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Sales Associate
Walmart
09.2011 - 04.2012
- Prepared merchandise for sales floor.
- Trained new sales associates each quarter.
- Directed individuals to merchandise locations.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Worked collaboratively in team environment.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
Education
High School Diploma - undefined
North Central High School
Spokane Washington2012
Skills
- Administrative skills
- Administrative support
- POS systems (EPIC / E-CLINICALS (ECW)
- End-of-day reporting
- Multi-line phone systems
- Electronic record keeping
- Problem-solving skills
- Documentation and Reporting
- Guest relations
- Office administration
- Quality Control Monitoring
- Scheduling
- Database Management
- EMR systems proficiency
Timeline
Front Desk Coordinator
Pain Specialist of America
09.2024 - Current
Patient Service Specialist
Baylor Scott And White Clinic
02.2022 - 09.2024
Lab Technician
Baylor Scott And White
01.2021 - 02.2022
Fork Lift Operator Material Handler
Pactiv Inc
05.2016 - 01.2021
Swing Manager
McDonald's
10.2013 - 01.2016
Sales Associate
Walmart
09.2011 - 04.2012
High School Diploma - undefined
North Central High School
Similar Profiles
Marissa FloresMarissa Flores
Certified Clinical Medical Assistant at Pain Specialist of AmericaCertified Clinical Medical Assistant at Pain Specialist of America
Brenda MataBrenda Mata
Front Desk Associate at Zen Interventional Wellness Center Pain SpecialistFront Desk Associate at Zen Interventional Wellness Center Pain Specialist
Quinn MillerQuinn Miller
Laboratory General Supervisor at Comprehensive Rehabilitation and Pain SpecialistLaboratory General Supervisor at Comprehensive Rehabilitation and Pain Specialist
Paula GauthierPaula Gauthier
New Patient Coordinator/Lead Front Desk Coordinator at Holliston Complete DentistryNew Patient Coordinator/Lead Front Desk Coordinator at Holliston Complete Dentistry
DESTINEE JOHNSONDESTINEE JOHNSON
Treatment Coordinator/ Front Desk Coordinator at Baptiste OrthodonticsTreatment Coordinator/ Front Desk Coordinator at Baptiste Orthodontics