Paula Gauthier
Chesapeake,VA
Summary
Seasoned dental professional with over 25 years of experience. Excellent verbal and written communication with team and patients. Ability to make patients feel seen and heard.
I am seeking employment in a dental practice where I can utilize the skills and experience I bring to the table. I am a team player and willing to complete any tasks asked of me. I am organized and timely with respect to office hours. Prior to moving to Virginia in 2022, my main job in office was denied claims, billing, and collections as well as all other tasks.
Please see below for a detailed list of responsibilities assigned to me in my remote position.
Overview
19
19
years of professional experience
Work History
New Patient Coordinator/Lead Front Desk Coordinator
Holliston Complete Dentistry
04.2021 - Current
Remote lead for two office locations
Train new hires in all front desk responsibilities
Answer calls from doctor and team daily and handle issues
Responsible for new patients from appointment request to scheduling initial comprehensive exam
Work with team to properly schedule appointments for assisted hygiene according to patient's dental insurance, in or out of network
Set doctors appointments according to block scheduling
Check messages, texts, and emails prior to morning Huddle and adjust the schedule accordingly
Set up Weave override to forward calls to me on Fridays while both locations are closed
New Patient Coordinator/Lead Front Desk Coordinator
Diamond Hill Road
09.2020 - Current
Remote lead for two office locations
Train new hires in all front desk responsibilities
Answer calls from doctor and team daily and handle issues
Responsible for new patients from appointment request to scheduling initial comprehensive exam
Work with team to properly schedule appointments for assisted hygiene according to patient's dental insurance, in or out of network
Set doctors appointments according to block scheduling
Check messages, texts, and emails prior to morning Huddle and adjust the schedule accordingly
Set up Weave override to forward calls to me on Fridays while both locations are closed
Office Manager
Advanced Dental Practices
09.2005 - 03.2020
Education
High School Diploma -
Cumberland High School
Cumberland, RI05-1981
Skills
Eaglesoft/Messenger
OpenDental/Slack
Weave
Opera DDS
Dental Care Links
Dental Intelligence
Vyne
Gmail
Outlook
Timeline
New Patient Coordinator/Lead Front Desk Coordinator
Holliston Complete Dentistry
04.2021 - Current
New Patient Coordinator/Lead Front Desk Coordinator
Diamond Hill Road
09.2020 - Current
Office Manager
Advanced Dental Practices
09.2005 - 03.2020
High School Diploma -
Cumberland High School
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