Hannah Riley
Silver City,NM
Summary
Dedicated professional with experience at Healthcare Services Group, excelling in workplace cleanliness and customer service. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in laundry room operations and conflict resolution, consistently achieving high customer satisfaction through effective problem-solving and teamwork.
Experienced with operating industrial laundry machines and handling variety of fabrics. Utilizes effective time management to ensure timely completion of laundry tasks. Knowledge of proper garment care techniques and maintaining cleanliness standards.
Overview
8
8
years of professional experience
Work History
Laundry Attendant
Healthcare Services Group
Silver City, NM
07.2024 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
Daycare Assistant
El Grito Del Bosque
Silver City, NM
08.2022 - 04.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Customer Service Representative
Albertsons
Silver City, NM
06.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
Papa Johns
Silver City, NM
10.2018 - 06.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cashier
Shell Gas Station
Silver City, NM
07.2017 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Cobre High School
Bayard, NMNo Degree - Psychology
Western New Mexico University
Silver City, NM05-2026
Skills
- Workplace cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Safety procedures
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Laundry Attendant
Healthcare Services Group
07.2024 - Current
Daycare Assistant
El Grito Del Bosque
08.2022 - 04.2024
Customer Service Representative
Albertsons
06.2020 - 12.2020
Delivery Driver
Papa Johns
10.2018 - 06.2020
Cashier
Shell Gas Station
07.2017 - 06.2020
Cobre High School
No Degree - Psychology
Western New Mexico University