Summary
Overview
Work History
Education
Skills
Plants
Timeline
Generic

Hannah Roberts

Twin Falls,ID

Summary

A personable leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Manager

Papa John's Pizza
10.2023 - Current
  • Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Duck Donuts
04.2023 - 10.2023
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Leader

MOD Pizza
11.2021 - 04.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responsible for managing inventory and product orders.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Hostess

Olive Garden
01.2020 - 11.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.

Education

Natural Resources Management

College of Southern Idaho
Twin Falls, ID
05.2025

GED -

CSI
Twin Falls, ID
02.2023

Skills

Filller

Plants

I have a passion for plants. I have over twenty houseplants in my room alone. A never-ending fascination with how they flourish, survive, and change over time. It's what I've grown to love and want to move my career in a direction that will not only support that but will help advance my knowledge of what I love.

Timeline

Manager

Papa John's Pizza
10.2023 - Current

Manager

Duck Donuts
04.2023 - 10.2023

Shift Leader

MOD Pizza
11.2021 - 04.2023

Hostess

Olive Garden
01.2020 - 11.2021

Natural Resources Management

College of Southern Idaho

GED -

CSI

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Hannah Roberts