Hannah Roberts
Aynor,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support. Excellent track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse members and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Relations Associate
Horry Telephone Cooperative Inc.
Conway, SC
03.2019 - Current
- Provided excellent customer service by responding to inquiries and resolving customer issues.
- Developed strong relationships with members through professional communication.
- Processed orders accurately and efficiently while meeting customer deadlines.
- Researched and resolved customer complaints.
- Collaborated with management to ensure exceptional levels of customer satisfaction.
- Maintained accurate records of all interactions with customers for future reference.
- Provided assistance in training new staff members on proper customer service techniques.
- Attended team meetings to stay up to date of changes in company policies or procedures.
- Answered incoming calls and emails, providing frontline member support or assistance with product and service transactions.
Sales Associate
Palmetto Moon
Myrtle Beach , SC
08.2017 - 03.2019
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Assisted with inventory
Education
Associate of Arts -
Horry-Georgetown Technical College
Conway, SC05-2018
High School Diploma -
Aynor High School
Aynor, SC06-2013
Skills
- Complaint Resolution
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Data Collection
- Adaptive Team Player
- Staff Training
- Order Processing
- Payment Processing
- Typing Proficiency
Timeline
Customer Relations Associate
Horry Telephone Cooperative Inc.
03.2019 - Current
Sales Associate
Palmetto Moon
08.2017 - 03.2019
Associate of Arts -
Horry-Georgetown Technical College
High School Diploma -
Aynor High School
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