Tasha Stoots
Phoenix,AZ
Summary
At Franklin Electric, I excelled as a Customer Relations Associate, leveraging my adept complaint handling and exceptional communication skills to enhance customer satisfaction. I spearheaded initiatives that significantly improved service quality, mentored junior staff, and played a pivotal role in team achievements, demonstrating a steadfast commitment to continuous improvement and organizational excellence.
Overview
1
1
Certification
Work History
Customer Relations Associate
Franklin Electric
Mesa, AZ
09.2024 - Current
- Provided excellent customer service by responding promptly to inquiries and resolving customer issues.
- Developed strong relationships with customers through courteous, professional communication.
- Processed orders accurately and efficiently while meeting customer deadlines.
- Conducted research on customers' needs and preferences to customize services.
- Researched and resolved customer complaints in a timely manner.
- Performed administrative tasks such as filing documents, preparing reports.
- Collaborated with colleagues to ensure exceptional levels of customer satisfaction.
- Developed strategies for improving the quality of customer relations processes.
- Adhered strictly to company policies regarding confidentiality of client information.
- Ensured compliance with applicable laws and regulations related to customer relations.
- Participated in team meetings to stay abreast of changes in company policies or procedures.
- Prepared monthly status reports summarizing progress made towards achieving goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Took special orders in person and over telephone, generating additional revenue every month.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Applied Science - Computer And Information Sciences
Miller-Motte College
Wilmington, NC03-2019
Skills
- Complaint handling
- Merchandise upselling
- Communication skills
- Order processing
- Policies and procedures adherence
- Calm and professional under pressure
- Phone etiquette
- Conflict resolution
- Multi-line phone talent
- Multitasking and prioritization
- Office equipment proficiency
- Problem-solving abilities
- Continuous improvement
- Product knowledge
- Organizational skills
- Report preparation
- Inbound call management
- Product sales
Certification
Forklift Certified
Timeline
Customer Relations Associate
Franklin Electric
09.2024 - Current
Forklift Certified
Associate of Applied Science - Computer And Information Sciences
Miller-Motte College
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