Hailey Wing
San Tan Valley,AZ
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Franklin Electric
Mesa, AZ
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Worker
Fox Cigar
Mesa, AZ
06.2023 - 10.2023
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Monitored temperature and humidity levels in the warehouse environment.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Security Officer
Securitas Security Services USA
Mesa, AZ
02.2021 - 05.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
Stock Associate
Walmart
Mesa, AZ
08.2020 - 02.2021
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Assisted customers in locating products throughout the store.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Stored returned items in designated area according to company policy.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Responded efficiently to complaints from customers about quality issues or other matters related to their shopping experience.
Education
GED -
George Wythe High School
Wytheville, VA05.2016
Skills
- Shipment Palletization
- Warehouse Operations
- Material Handling
- Warehouse Organization
- Problem-Solving
- Clear Communication
- Able to Lift and Carry 50 Lbs
Officer of the Quarter with Allied Universal (2022)
Received award for exceptional growth and performance with the company and was top in district
Timeline
Customer Service Representative
Franklin Electric
10.2023 - Current
Warehouse Worker
Fox Cigar
06.2023 - 10.2023
Security Officer
Securitas Security Services USA
02.2021 - 05.2023
Stock Associate
Walmart
08.2020 - 02.2021
GED -
George Wythe High School
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