Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kiara Stewart

Dayton,Ohio

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
03.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Warehouse Worker

Crocs
02.2022 - 10.2022
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Production Worker

Proctor & Gamble
04.2021 - 12.2021
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
  • Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Customer Service Representative

Target
01.2020 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

No Degree -

Ecot
Columbus, OH
04.2020

Skills

  • Account updating
  • Paperwork Processing
  • Information Security
  • Report Generation
  • Appointment Scheduling
  • Scheduling
  • Data Collection
  • Data Entry
  • Customer Service
  • Call Management
  • Problem-solving abilities
  • Quality Control
  • Warehouse Operations
  • Shipping and receiving
  • Warehouse Logistics
  • Shipment Palletization
  • Heavy Equipment Operation
  • Order Fulfillment
  • Cycle counting
  • Order Preparation
  • Operations Support
  • Supply Ordering

Timeline

Customer Service Representative

Amazon
03.2023 - 02.2024

Warehouse Worker

Crocs
02.2022 - 10.2022

Production Worker

Proctor & Gamble
04.2021 - 12.2021

Customer Service Representative

Target
01.2020 - 12.2020

No Degree -

Ecot
Kiara Stewart