Hannah Robinson
Smyrna,DE
Summary
Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.
Overview
12
12
years of professional experience
Work History
Guest Service Manager
Hotel DuPont
07.2017 - Current
- Assisted with guest check-in and check-out procedures.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Shift Leader
CHARLOTTE RUSSE
06.2016 - 08.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Caterer
PINEAPPLE CATERING
06.2016 - 07.2017
- Orchestrated large amount of food quantity
- Established great service expectation for all areas of the kitchen
- Ensured expectations of customer's request were made with high quality
- Dealt with quick changes and made certain they were guest was stratified with end production
Server/Cook
NOODLES AND COMPANY
06.2016 - 10.2016
- Took food orders and money transactions
- Kept kitchen and dining area tidy and upkept
- Made sure supplies were always restocked
- Gave excellent customer service
- Made sure food was up to restaurant standards
- Learned proper food and hand sanitization
Shift Leader
5 BELOW
09.2013 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Overnight Freight Associate
5 BELOW
09.2013 - 06.2016
- Ensured a safe work environment by adhering to company safety policies and procedures at all times.
- Enhanced team productivity by collaborating with coworkers to complete tasks efficiently and on time.
- Increased customer satisfaction by ensuring inventory was stocked accurately and promptly on the sales floor.
- Fostered positive working relationships with colleagues from diverse backgrounds, promoting a collaborative team atmosphere.
Education
Associate Degree - Associate Degree in Nursing
Cecil College
DE05-2026
DIPLOMA -
GLASGOW CHRISTIAN ACADEMY
01.2016
Skills
- Works well under pressure
- Exceptional interpersonal skills
- Organization skills
- Knowledge of cash handling
- Operations management
- Upbeat, friendly, and positive
- Property management systems
- Highly responsible and reliable
- Ability to get tasks completed on a timely manner
- Staff training and development
Timeline
Guest Service Manager
Hotel DuPont
07.2017 - Current
Shift Leader
CHARLOTTE RUSSE
06.2016 - 08.2017
Caterer
PINEAPPLE CATERING
06.2016 - 07.2017
Server/Cook
NOODLES AND COMPANY
06.2016 - 10.2016
Shift Leader
5 BELOW
09.2013 - 06.2016
Overnight Freight Associate
5 BELOW
09.2013 - 06.2016
Associate Degree - Associate Degree in Nursing
Cecil College
DIPLOMA -
GLASGOW CHRISTIAN ACADEMY
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