Hannah Rodriguez
Summary
I am an ambitious person in any job that i am given. I have excelled in customer service. Demonstrated proficiency in POS systems alongside strong communication skills, contributing to seamless operations and a positive work environment. Self-motivated work ethic to preform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Bailes Bates & Associates, LLP
Sugar Land, TX
01.2021 - 04.2024
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Maintained confidential sensitive information by adhering to strict privacy policies and implemented secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressed concerns effectively, and built strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Accurately processed client payments.
- Handled invoice processing procedures to ensure timely payments from clients.
- Helped train new employees & provided training materials.
- Maintained office supply inventory & proactively ordered necessary items before depletion to avoid workflow disruptions.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Cashier
Buc-ee's
Richmond, TX
08.2019 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked, organized, & rotated merchandise in store.
- Helped train new team members on POS system & customer services strategies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Fast Food Cashier
Rudy's BBQ
Richmond, TX
02.2017 - 08.2019
- Accurately handled cash register transactions while providing excellent customer service.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Maintained a clean and organized workspace.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Checked completed orders for accuracy.
- Accurately took to-go orders over the phone.
- Preformed shift change tasks each day to keep store efficient and neat.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Wiped counters and sanitized equipment to maintain clean food preparation and dining areas.
- Counted cash in register at beginning and end of shift.
Education
High School Diploma -
George Ranch High School
Richmond, TX05.2018
Skills
- Customer Service
- Office Administration
- POS Systems
- Cash Handling
- Accounts Payable & Receivable
- Communication Skills
- Multi-line Phone Systems
Timeline
Administrative Assistant
Bailes Bates & Associates, LLP
01.2021 - 04.2024
Customer Service Cashier
Buc-ee's
08.2019 - 12.2021
Fast Food Cashier
Rudy's BBQ
02.2017 - 08.2019
High School Diploma -
George Ranch High School