Hannah Rohwer
Hammond
Summary
Driven and thoughtful leader with strong analytical and problem-solving abilities to greatly impact business results. I bring extensive knowledge on customer care and team building. I am skilled at strategic planning, process optimization, and I have a proven ability to drive employee engagement. I am committed to promoting a positive, inclusive, and results-oriented environment. I have countless first hand experience in consumer behavior and how to use it in a promotional sales favor.
Overview
4
4
years of professional experience
Work History
Manager
Buff City Soap
09.2024 - Current
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Delegated tasks, freeing up time to focus on higher-value activities
- Coached and motivated team, driving sales and delivering exceptional customer service
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Planned and executed events, including social gatherings for customers
- Encourage employees to promote and sell a variety of products that the store has to offer
Assistant Manager
Buff City Soap
04.2024 - 09.2024
- Coached and mentored new employees on company policies and procedures
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
Sales Associate
Buff City Soap
09.2023 - 04.2024
- Maintained inventory records for restocking purposes
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Promoted benefits of store credit cards and customer loyalty programs
- Followed checklist to complete retail store opening and closing activities
- Arranged and display merchandise to promote sales
- Made recommendations to customers based on their wants and needs
- Answered questions regarding store and merchandise
- Cleaned shelves, counters, and tables
- Inventoried stock and requisitioned new inventory
- Performed cleaning tasks, keeping store neat and organized
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Helped customers find and select products
- Met merchandising standards by keeping store stocked and products faced
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Greeted customers warmly and offered assistance
- Engaged with guests to understand and anticipate customer service needs
Childcare Provider
Fortitude CrossFit
05.2021 - 08.2023
- Organized activities such as games, arts and crafts, music, outdoor play
- Discovered signs of emotional or developmental troubles in children to communicate concerns to parents
- Demonstrated strong conflict resolution skills when necessary
- Utilized creative problem-solving skills when faced with challenging situations
- Provided safe and nurturing environment for children of different ages
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children
- Encouraged children to be independent and make their own decisions
- Modeled good behavior for the children while maintaining professional boundaries
- Maintained safe play environment by carefully monitoring children
- Developed age-appropriate activities to engage children and foster learning
- Promoted children's emotional development by encouraging respect of others
- Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
- Cared for children of varying ages in a home setting
- Implemented positive reinforcement techniques to encourage desired behaviors in children
- Encouraged children to be independent and think creatively
Education
Bachelor of Arts (B.A.) - Social Media and Advertisement Marketing
Southeastern Louisiana University
Hammond, LA05.2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Relationship building
- Task delegation
- Sales management
- Sales techniques
- Product management
- Conflict resolution
- Staff training and development
- Complex Problem-solving
- Strategic planning
- Cross-functional teamwork
- Performance management
Timeline
Manager
Buff City Soap
09.2024 - Current
Assistant Manager
Buff City Soap
04.2024 - 09.2024
Sales Associate
Buff City Soap
09.2023 - 04.2024
Childcare Provider
Fortitude CrossFit
05.2021 - 08.2023
Bachelor of Arts (B.A.) - Social Media and Advertisement Marketing
Southeastern Louisiana University
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