HANNAH ROJAS
Apopka,FL
Summary
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
5
5
years of professional experience
Work History
Trainer Wardobe Attendant
Universial
Orlando, Florida
01.2025 - Current
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Received, checked, and stocked parts inventory
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Brand Representative
Abercrombie & Fitch
Orlando
10.2023 - 07.2024
- Dynamic in customer engagement and sales, my experience at Abercrombie & Fitch honed my retail sales acumen and teamwork, elevating brand awareness and ensuring superior shopping experiences.
- Skilled in cash handling and customer service, I excel in creating positive outcomes and fostering collaborative environments.
Seasonal Guest Associate
Travel and Leisure
Orlando
05.2023 - 08.2023
- I helped with customers, provide product information, and ensure a positive shopping experience.
- Key duties include product demonstrations, addressing customer inquiries, and contributing to overall brand awareness and sales goals.
- Warmly welcoming guests upon their arrival at the resort.
- By checking reservations, double-checking guest information, and giving the essential details regarding the resort's amenities, services, and policies, check-in procedures are efficiently managed.
- Distributing room keys and making sure visitors are comfortable in their rooms.
- I facilitating efficient check-out processes by processing payments, taking care of any remaining balances, and delivering accurate bills.
- Obtaining feedback from leaving visitors to confirm their happiness and resolving any issues or potential problems.
- Assisting visitors as a knowledgeable resource by responding to questions in person, on the phone, or by email. Likewise, in order to give personal attention, guests' requests, special events, and preferences are sent to the appropriate departments.
- To keep things running smoothly and effectively, collaborating with other front desk staff members, providing information, and helping to cover shifts as needed.
Deli Associate
Winn-Dixie
Apopka
03.2023 - 05.2023
- The focus was on providing excellent customer service and ensuring customers received high-quality deli products.
- I was responsible for maintaining an attractive and well-organized deli counter.
Retail Sales Associate
Cracker Barrel
Clermont
06.2021 - 10.2022
- This included arranging products in an appealing manner, ensuring that they were adequately stocked, and labeling items with accurate information such as prices, ingredients, and expiration dates.
- I greeted customers, answered their questions about products, and made recommendations based on their preferences.
- I also handled special requests and catered to specific dietary needs or preferences.
- Actively assisted over various customers by answering questions, provide knowledge of merchandise, and processing and handling cash and card payments.
- As well maintained a clean organize display of clothing and accessories.
Education
High School Diploma -
Apopka High School
Apopka01.2024
Skills
- Retail Sales
- Cashiering
- Customer Service
- Cash Handling
- Cleaning Experience
- Team Collaboration
- Teamwork and Collaboration
- Customer engagement
- Inventory management
- Time management
Timeline
Trainer Wardobe Attendant
Universial
01.2025 - Current
Brand Representative
Abercrombie & Fitch
10.2023 - 07.2024
Seasonal Guest Associate
Travel and Leisure
05.2023 - 08.2023
Deli Associate
Winn-Dixie
03.2023 - 05.2023
Retail Sales Associate
Cracker Barrel
06.2021 - 10.2022
High School Diploma -
Apopka High School