Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Ronglien

Summary

Hospitality professional with 5+ years of experience in high-volume restaurants, nightclubs, and luxury dining establishments. Recognized for delivering exceptional guest service, driving sales through upselling and relationship building, and thriving under pressure in fast-paced environments. Skilled at cultivating strong connections with diverse clientele, including VIP and high-profile guests.

Overview

6
6
years of professional experience

Work History

Server

STK San Diego
05.2025 - Current

Server

STK Scottsdale
08.2023 - 05.2025
  • Consistently ranked #1 in liquor sales for over 6 months and achieved #3 overall in total alcohol sales.
  • Delivered elevated service in a high-end, high-volume steakhouse blending fine dining and nightlife.
  • Drove sales by upselling premium steaks, cocktails, and wine pairings, consistently boosting check averages.

Bottle server

Barstool Scottsdale
11.2025 - 05.2025
  • Recognized as the top-performing bottle server, consistently leading in pre-bookings, sales and customer satisfaction.
  • Strategically upsold bottle service packages from $1K to $20K +, significantly boosting venue revenue and increasing tips through premium service.
  • Built strong client relationships, securing high-value reservations and repeat VIP clientele.
  • Delivered high-energy service in a fast-paced, upscale nightlife environment, contributing to overall revenue growth.

Event Assistant

Girl About Town
01.2023 - 05.2024
  • Assisted in setting up customized bachelorette party experiences in client Airbnbs, aligning with theme and itinerary, ensuring every detail was tailored to the client's vision.
  • Picked up and organized groceries, beverages, and party supplies to ensure a seamless and welcoming guest experience upon arrival.
  • Supported setup and breakdown of event décor at rental properties and venues.
  • Maintained high standards of presentation and professionalism, contributing to a polished and elevated guest experience.
  • Adapted quickly to client requests for each setup to be completed on time and to meet brand standards, often working under tight timelines and last-minute changes.

Bottle Service

Maya Day & Nightclub
06.2022 - 12.2023
  • Provided exceptional service at Scottsdale's largest venue, hosting top-tier artists such as Dom Dolla, Fisher, A$AP Rocky, and more.
  • Delivered during high-profile events, including the Super Bowl and Waste Management Phoenix Open, managing large VIP clientele with professionalism and efficiency.
  • Assisted in pre-booking and upselling premium bottle packages, contributing to significant revenue growth during peak event periods.
  • Handled financial transactions up to $150K, ensuring accuracy and discretion in all guest billing processes following strict procedures.
  • Maintained fast-paced, high-energy service in a busy environment, ensuring customer satisfaction and repeat business.

Server / Bottle Service

Dierks Bentley's Whiskey Row
07.2021 - 02.2022
  • Increased sales and repeat clientele by confidently upselling and fostering guest loyalty.
  • Managed opening and closing duties, including financial transactions and venue readiness.

Server

Fat Tuesday, Tempe
08.2020 - 07.2021
  • Delivered engaging guest experiences in a lively, fast-paced nightclub setting.
  • Boosted sales through upselling and earned repeat customers through strong rapport.
  • Selected as designated shot seller on floor to create an energetic, fun environment.

Hostess

Toca Madera, Scottsdale
08.2019 - 03.2020
  • Managed reservations, seating, and guest relations, including VIP clientele.
  • Assisted in planning and organizing large group events.
  • Responding to guest feedback professionally to maintain strong customer relationships.

Education

Bachelors - Business Management

San Diego State University
San Diego, CA

Associates - General Business

Mesa Community College
Mesa, AZ
05-2024

Business Management Coursework

University of Washington
Bothell, WA
08.2021

Graduate -

Jackson High School
Mill Creek, WA
06-2019

Skills

  • Certified in Liquor Service & Food handling
  • Exceptional customer service & handling
  • High-volume service & multitasking under pressure
  • Event planning, setup, and breakdown coordination
  • Team collaboration & strong work ethic
  • POS operation & sales support
  • Proficient in Microsoft Office & Google Workspace
  • Strong organization & time management skills
  • Hospitality expert

Timeline

Bottle server

Barstool Scottsdale
11.2025 - 05.2025

Server

STK San Diego
05.2025 - Current

Server

STK Scottsdale
08.2023 - 05.2025

Event Assistant

Girl About Town
01.2023 - 05.2024

Bottle Service

Maya Day & Nightclub
06.2022 - 12.2023

Server / Bottle Service

Dierks Bentley's Whiskey Row
07.2021 - 02.2022

Server

Fat Tuesday, Tempe
08.2020 - 07.2021

Hostess

Toca Madera, Scottsdale
08.2019 - 03.2020

Bachelors - Business Management

San Diego State University

Associates - General Business

Mesa Community College

Business Management Coursework

University of Washington

Graduate -

Jackson High School

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Hannah Ronglien