Hannah Rossi
Quincy,MA
Summary
Accomplished bartender with 6 years of experience in beverage service paired with wide knowledge of drink recipes. Excels in fast-paced foodservice environments.
Overview
12
12
years of professional experience
Work History
Bartender
The Bell in Hand
Boston, MA
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Effectively multitasked within fast-paced environment.
Bartender
The Oysterman
Duxbury, MA
05.2018 - 01.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Assistant Manager
The Oysterman
Duxbury, MA
03.2020 - 04.2022
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Texas Roadhouse
Plymouth, MA
04.2017 - 05.2017
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Barista
Marylou's Coffee
Plymouth, MA
02.2013 - 04.2017
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Some College (No Degree) - Health Sciences
Cape Cod Community College
West Barnstable, MASkills
- Proficient in Mixology
- Outstanding Customer Service
- Safe Serving Knowledge
- Multitasking and Prioritization
- Interpersonal Relationships
- Teamwork and Professionalism
- Extensive Spirits Knowledge
Timeline
Bartender
The Bell in Hand
01.2024 - Current
Assistant Manager
The Oysterman
03.2020 - 04.2022
Bartender
The Oysterman
05.2018 - 01.2024
Server
Texas Roadhouse
04.2017 - 05.2017
Barista
Marylou's Coffee
02.2013 - 04.2017
Some College (No Degree) - Health Sciences
Cape Cod Community College