Hannah Ruof
Racine
Summary
Dynamic and detail-oriented professional with a proven track record at Kwik Trip, excelling in customer service and team leadership. Skilled in problem-solving and time management, I foster relationships and enhance guest experiences, ensuring satisfaction even in high-pressure situations. Committed to continuous improvement and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Dietary Aide
Compass Group
- Assisted in meal preparation following dietary guidelines and safety standards.
- Delivered food trays to patients, ensuring timely service and adherence to dietary restrictions.
- Maintained cleanliness of kitchen and dining areas, complying with sanitation protocols.
- Supported nutrition staff in inventory management and supply organization tasks.
Front Desk Receptionist
Jellystone Park Camp Resorts
- Greeted and assisted guests, ensuring a welcoming environment.
- Managed check-in and check-out processes efficiently.
- Answered phone calls, providing information and directing inquiries appropriately.
- Maintained accurate records of reservations and guest services.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints with professionalism, enhancing customer satisfaction.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Guest Service
Kwik Trip
Sturtevant, WI
10.2022 - Current
- Led a team of guest service agents to maintain high standards of customer service and professionalism.
- Provided courteous and friendly guest service from point of arrival through departure.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained open lines of communication with upper management regarding updates or pertinent information related to the Guest Service Team''s performance.
- Trained and supervised staff, resulting in a consistently high level of guest service.
Education
High School Diploma -
Indian Trail High School And Academy
Kenosha, WI05.2022
Skills
- Time management
- Problem-solving
- Customer service
- Detail-oriented
- Relationship building
- Flexible schedule
- Multitasking
- Teamwork and collaboration
Timeline
Guest Service
Kwik Trip
10.2022 - Current
Dietary Aide
Compass Group
Front Desk Receptionist
Jellystone Park Camp Resorts
High School Diploma -
Indian Trail High School And Academy