Hannah Russell
Raymond,IL
Summary
Experienced with strategic account management and client relationship building. Utilizes effective communication and problem-solving skills to enhance client satisfaction. Track record of driving business growth through collaborative team efforts and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Lines Executive Account Manager
Troxell
Springfield, IL
03.2021 - Current
- Supported account management processes to enhance client relationships and retention.
- Assisted in preparing proposals and presentations for client meetings.
- Collaborated with cross-functional teams to address customer needs effectively.
- Maintained accurate records of client interactions within CRM systems.
- Facilitated communication between clients and internal departments to ensure service quality.
- Achieved high client satisfaction by delivering exceptional account management services.
Claims Customer Service Representative
Lynx Services
Paducah, KY
05.2019 - 03.2021
- Resolved customer inquiries regarding claims status and procedures, ensuring clarity and understanding.
- Processed claim submissions efficiently, maintaining accuracy in documentation and data entry.
- Collaborated with underwriting teams to expedite resolution of complex claims issues.
- Educated clients on policy terms and coverage details, enhancing customer satisfaction.
Education
High School Diploma -
Lincolnwood Jr/Sr Highschool
Raymond, IL05-2015
Skills
- Customer engagement
- Upselling strategies
- Data-driven insights
- Account retention
- Teamwork
- Customer service
- Problem-solving
- Excellent communication
Certification
- Property and Casualty Insurance License (current until 9/30/2027)
Timeline
Personal Lines Executive Account Manager
Troxell
03.2021 - Current
Claims Customer Service Representative
Lynx Services
05.2019 - 03.2021
High School Diploma -
Lincolnwood Jr/Sr Highschool