Hannah Sahagian
Balboa Bay Resort & Club
Huntington Beach,CA
1
Certification
16
years of professional experience
Hospitality Professional experienced in delivering exceptional guest experiences and supporting efficient operations across luxury private clubs, hotels, and restaurants. Built lasting relationships while anticipating guest needs and creating memorable experiences through personalized service and attention to detail. Focused on enhancing member loyalty and satisfaction by utilizing effective engagement strategies and resolving concerns promptly.
Work History
Member Relations Representative
1 Year 1 Month- Deliver Forbes-level service to members, guests, and reciprocal club visitors while serving as a primary point of contact for daily club operations.
- Build strong relationships with members by providing personalized service and anticipating individual needs to create exceptional experiences.
- Welcome members and guests while providing information regarding club amenities, events, and services.
- Managed dining reservations and recreational bookings for Duffy boats, paddleboards, kayaks, and other club amenities, enhancing member enjoyment.
- Assisted with member events from setup to breakdown, ensuring smooth execution through room preparation, décor, guest check-in, and event support.
- Collaborate with Food & Beverage, Recreation, Membership, Housekeeping, and other departments to ensure a seamless member experience.
- Collaborated with Food & Beverage, Recreation, Membership, Housekeeping, and other departments to create seamless experiences for members.
- Assist with member events from setup through tear-down, including room preparation, décor, guest check-in, event support, and event breakdown.
- Maintain accurate reservation records and support the daily administrative operations of Club Reception.
Operations Manager
3 Years 3 Months- Directed daily operations supporting logistics, shipping, inventory management, customer service, and administrative functions.
- Managed purchasing, receiving, inventory control, fulfillment, and shipping processes to maintain efficient operations.
- Processed consultant commissions, ensuring financial accuracy and confidentiality.
- Coordinated vendor communication while ensuring inventory availability and timely product fulfillment.
- Served as the primary point of contact for customer inquiries, subscription management, and order resolution.
- Coordinated vendor communication to ensure inventory availability and timely fulfillment of products.
- Maintained operational reports to support leadership in administrative and business operations.
Server
4 Years 9 Months- Directed daily operations for logistics, shipping, inventory management, customer service, and administrative functions to enhance overall service delivery.
- Streamlined operational procedures that improved workflow efficiency and customer satisfaction.
- Managed purchasing, receiving, inventory control, fulfillment, and shipping processes to maintain efficient operations.
- Coordinated vendor communication while ensuring inventory availability and timely product fulfillment.
- Directed daily operations supporting logistics, shipping, inventory management, customer service, and administrative functions.
- Coordinated vendor communication to ensure inventory availability and timely product fulfillment, supporting seamless operations.
- Maintained operational reports while supporting leadership with administrative and business operations.
Sales Assistant
7 Months- Coordinated administrative tasks, client communication, and project management to support advertising sales representatives.
- Supported advertising sales representatives through administrative coordination, client communication, and project management.
- Maintained organized records and coordinated communication between clients, designers, and sales representatives.
- Organized records and facilitated communication among clients, designers, and sales representatives to streamline processes.
- Supported multiple projects simultaneously, enhancing overall office operations.
Associates Manager
10 Months- Supervised daily operations while leading and developing a high-performing team in a fast-paced manufacturing and retail environment.
- Managed inventory, receiving, purchasing, merchandising, and cash handling to ensure seamless operations.
- Improved operational efficiency through organization, inventory accuracy, and workflow improvements.
- Coached employees, scheduled shifts, and provided performance support to enhance team effectiveness.
- Delivered exceptional customer service while upholding company standards and driving operational excellence.
Digital Team Lead
1 Year 6 Months- Led daily operations for a high-volume digital fulfillment department while supervising and supporting team members.
- Trained and coached associates, enhancing productivity and customer satisfaction.
- Coordinated workflow and prioritized orders, ensuring timely and accurate fulfillment.
- Supported leadership in scheduling and employee development to streamline operations.
- Maintained a customer-first mindset while adapting quickly to changing priorities in a fast-paced retail environment.
Front Desk Agent
1 Year 6 Months- Delivered exceptional guest experiences by providing personalized service throughout the check-in, stay, and departure process.
- Coordinated reservations, room assignments, billing, and guest requests, ensuring adherence to Marriott brand standards.
- Assisted corporate travelers, extended-stay guests, and group bookings by anticipating needs and delivering personalized hospitality.
- Facilitated group arrivals by coordinating room assignments, welcome amenities, and special requests, enhancing communication between departments for a seamless guest experience.
- Supported group arrivals by coordinating room assignments, welcome amenities, special requests, and communication between departments to create a smooth guest experience.
- Addressed guest concerns promptly and professionally, fostering high guest satisfaction and loyalty.
- Collaborated with housekeeping, engineering, maintenance, and management to ensure efficient hotel operations and timely resolution of guest requests.
- Maintained accurate financial records, processed daily transactions, and completed front desk administrative responsibilities with accuracy and attention to detail.
Assistant Manager
2 Years 6 Months- Ensured compliance with health regulations and maintained a clean, safe kitchen environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted with taking orders, cooking, serving tables, and delivering orders to customers.
Education
High School Diploma
Skills
Guest relations
Member Engagement
Customer support
Networking
Event Coordination
Operational Efficiency
Event planning
Reservation Management
Customer inquiries
Client relations
Client engagement
Customer Experience
Accomplishments
Achieved Rockstar of the Quarter for going above and beyond.
Certification
Manager ServSafe
Timeline
Member Relations Representative
Balboa Bay Resort & Club
07.2025 - CurrentRead More
Operations Manager
Entegro Health
02.2023 - 05.2026Read More
Sales Assistant
Iowa Information Media Group
07.2022 - 02.2023Read More
Associates Manager
Wells Enterprise (Blue Bunny)
09.2021 - 07.2022Read More
Server
4 Brother’s Bar & Grill
08.2020 - 05.2025Read More
Digital Team Lead
Walmart
03.2020 - 09.2021Read More
Front Desk Agent
TownePlace Suites by Marriott
08.2018 - 02.2020Read More
Assistant Manager
Corina's Pizza Kitchen
06.2010 - 12.2012Read More
Ontario Christian High School
High School Diploma
Read More