Tayshaunia Fason

Developed strong relationships with members, enhancing overall satisfaction and engagement.

• Responded to Medicare ,medicaid and ACA inquiries, providing accurate information and support to beneficiaries.
• Processed claims and enrollment applications, ensuring compliance with regulations and guidelines.
• Assisted customers in navigating online portals for benefits access and account management.
• Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
• Answered phone calls and answered questions from potential customers.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Coordinated scheduling for Members for multiple departments ,such as transportation and Doctors appointments.

• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
• Respond to customer requests for products, services, and company information.
• Enhance customer satisfaction by promptly addressing concerns and providing accurate information.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
• Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.