Madison Wong
Posen
Summary
Dynamic and detail-oriented professional with experience at Northland Area Federal Credit Union, excelling in cash handling and customer service. Proven ability to build strong relationships and recommend financial products, ensuring member satisfaction. Recognized for reliability and effective time management in fast-paced environments, consistently delivering high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Relations Representative Intern
Northland Area Federal Credit Union
Alpena
01.2024 - Current
- Develop and maintain close relationships with members while assisting with their financial needs.
- Supporting members with transactions, deposits, withdrawals, and account questions.
- Ensuring the cash drawer remains balanced throughout the workday.
- Maintain a high level of accuracy and confidentiality in handling financial transactions.
- Proficient at recommending products and services to members.
Residential House Cleaner
Self Employed
Posen
02.2021 - 12.2023
- Delivered consistent and thorough home cleaning services to multiple clients.
- Developed time management and organizational skills by maintaining a rotating client schedule.
- Ensured customer satisfaction through attention to detail and quality service.
- Built strong client trust through reliability, honesty, and a respectful demeanor.
Education
Associate of Science - Business Management
Alpena Community College
Alpena, MI05-2025
Skills
- Cash handling and transaction accuracy
- Customer service
- Product knowledge in banking
- Communication skills
- Attention to detail
- Consistent and reliable
- Positive attitude and professional demeanor
- Ability to work collaboratively in fast-paced environments
- Effective time management
Certification
- Certified in Microsoft Word
- Certified in Microsoft PowerPoint
Timeline
Member Relations Representative Intern
Northland Area Federal Credit Union
01.2024 - Current
Residential House Cleaner
Self Employed
02.2021 - 12.2023
Associate of Science - Business Management
Alpena Community College
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